Motorola Community

Moto Z Phones - Mod CapableMoto Z² Play
All Forum Topics
Options

8589 Posts

03-05-2018

US

1017 Signins

135057 Page Views

  • Posts: 8589
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135057
  • Message 11 of 47

Re: Moto Z2 Play mic not working.

2018-07-16, 20:10 PM

Hi Dina911,

 

Thanks for trying. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

2 Posts

10-08-2018

US

12 Signins

84 Page Views

  • Posts: 2
  • Registered: ‎10-08-2018
  • Location: US
  • Views: 84
  • Message 12 of 47

Re: Moto Z2 Play mic not working.

2018-10-15, 7:42 AM

I'm having the same issue but my mic will only ever pick up sound when I literally yell in the mic. It is not something broke in the phone I replaced my phone because it was doing that and my current one which is the replacement is doing the same thing. I have done multiple device help tests on my phone doesn't pick anything up at all when I make a call no one can hear me and when I use my mic in general the phone can't hear me 

Reply
Options

8589 Posts

03-05-2018

US

1017 Signins

135057 Page Views

  • Posts: 8589
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135057
  • Message 13 of 47

Re: Moto Z2 Play mic not working.

2018-10-15, 15:28 PM

Hi DustinRD,

 

Thanks for posting. I'm curious, when did you first notice this issue? Are you experiencing this with both incoming and outgoing calls? If so, are those VOLTE calls or just a regular phone calls? Have you tried testing this on safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

2 Posts

10-08-2018

US

12 Signins

84 Page Views

  • Posts: 2
  • Registered: ‎10-08-2018
  • Location: US
  • Views: 84
  • Message 14 of 47

Re: Moto Z2 Play mic not working.

2018-10-15, 15:46 PM

 wrote:

Hi DustinRD,

 

Thanks for posting. I'm curious, when did you first notice this issue? Are you experiencing this with both incoming and outgoing calls? If so, are those VOLTE calls or just a regular phone calls? Have you tried testing this on safe mode?

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know. Thanks.

 

Best regards,
Rich
Motorola Support


I have tried safe mode and my mic would still not work .

My mic does not work at all unless I yell into it and the person on the other end can still barely hear me .

The problem started back in July on my first phone on the replacement about a day after I got it. I got the replacement about a month ago. 

Reply
Options

8589 Posts

03-05-2018

US

1017 Signins

135057 Page Views

  • Posts: 8589
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135057
  • Message 15 of 47

Re: Moto Z2 Play mic not working.

2018-10-16, 15:51 PM

Hi DustinRD,

 

Thanks for trying in safemode. I need to make sure on this one, please help me answering the following questions. Are you having the same issue with incoming callis? Are you only experiencing an issue with VOLTE call or with a regular phone call? Are you only experiencing this from a specific contact, or regardless which one from your contacts? Have you tried making a call through a third-party apps like Facebook messenger, just to see and replicate the same concern? Also, if this is a replacement phone, have you tried using a different sim? Please describe your location and environment.

 

Lastly, kindly update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here.

 

Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

3 Posts

01-18-2018

BR

6 Signins

72 Page Views

  • Posts: 3
  • Registered: ‎01-18-2018
  • Location: BR
  • Views: 72
  • Message 16 of 47

Re: Moto Z2 Play mic not working.

2019-01-22, 2:08 AM

I have the same problem! simply out of nowhere mic stopped working. No one listens to me, nor does it sound on WhatsApp. Videos made by Instagram also do not work. Audio from the mic is only captured in the following situations: Video recording by WhatsApp and the camera. outside this does not work. I already tried the security mode, hard reset, I've tried everything. The strange thing is that in the two situations above the audio is captured (video by WhatsApp and by the camera), in the rest, including connections does not work. need help!

I'm from Brazil and the Motorola Brazil forum is abandoned! nobody answers us. nobody gives us a solution other than sending the device for service.

Reply
Options

8589 Posts

03-05-2018

US

1017 Signins

135057 Page Views

  • Posts: 8589
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135057
  • Message 17 of 47

Re: Moto Z2 Play mic not working.

2019-01-22, 18:41 PM

Hi VHTeles,

 

Thanks for posting. I'd like to confirm, does the mic works with regular phone calls? 

 

Best regards,
Rich
Motorola Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

1 Posts

03-20-2019

US

1 Signins

7 Page Views

  • Posts: 1
  • Registered: ‎03-20-2019
  • Location: US
  • Views: 7
  • Message 18 of 47

Microphone on calls not working

2019-03-20, 17:42 PM

Apparently when I try to call someone, they cannot hear me, but I can hear them clear as day.

 

I have called three different people and same results. 

 

I rebooted phone (3x) and it didnt change a thing. 

I even did a factory reset and still nothing. 

 

This is weird because my phone worked perfectly before going to bed. 

 

Does anyone have any idea how to fix this issue?

 

I am on a Moto Z2 Play

Reply
Options

8589 Posts

03-05-2018

US

1017 Signins

135057 Page Views

  • Posts: 8589
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 135057
  • Message 19 of 47

Re: Microphone on calls not working

2019-03-20, 20:01 PM

Hi OUfan75,

 

Thanks for posting. Please try the Microphone in the Moto Help app > Hardware Test > Microphone. Let me know. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

3 Posts

12-17-2018

CA

2 Signins

47 Page Views

  • Posts: 3
  • Registered: ‎12-17-2018
  • Location: CA
  • Views: 47
  • Message 20 of 47

Re: Microphone on calls not working

2019-04-02, 17:41 PM

I'm having the same problem as well.  Yesterday around 4pm EST my microphone stopped working properly.  This is a Moto Z2 force.  The microphone picks up a little sound but certainly not enough to easily decipher a conversation.

 

I have tried:

-restarting

-safemode

-hardware test

-a whatsapp call

-google assistant (sometimes able to key off my voice... most of the time not now)

-normal phone calls

-cleaning around the microphone (no case is covering it)

-trading sims with my wife

 

I'd prefer not to do a factory reset unless absolutely nessecary, as I read in this forum that it didn't work for at least 1 other person.

 

Not really sure where to go from here?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save