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Moto Z Phones - Mod CapableMoto Z² Play
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08-04-2019

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  • Message 31 of 47

Re: Moto Z2 Play mic not working.

2019-08-04, 7:33 AM

I had the same issue going on with my Motorola Z2 Force microphone, it was kind of weird at first because people could not hear me on calls on on any voice notes in any apps , but if i recorded a video , the sound was clear and loud, after much research found out that my phone has 3 different mics and the main one was not working, this is the one by the fingerprint sensor on the front bottom, got it replaced and now my phone is back in service.

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2 Posts

08-14-2019

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  • Message 32 of 47

Re: Moto z Play 2 mic not working after hardware update and reboot

2019-09-27, 21:12 PM

My daughter's phone recently updated and her phone began doing this immediately after.  I'm not sure if it has anything to do with it, but it works fine if she turns on the speaker.  Otherwise I can't understand a thing she says on a call. 

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8728 Posts

03-05-2018

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  • Message 33 of 47

Re: Moto Z2 Play mic not working.

2019-09-30, 14:00 PM

Hi amywd27,

 

That's odd. Is this intermittent and limited to some contacts? Does it happen when testing the microphone in Moto Help app > Diagnosis > Hardware Test > Mic? If she has a phone cover/case, have her try removing that. Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

11-21-2019

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  • Message 34 of 47

Re: Moto Z2 Playnot working.

2019-11-21, 21:47 PM

I have tried everything previously suggested, safe mode, clean mic, cleaned speaker, took case off, did the mic/speaker test.  I cant hear the other person but they can hear me. If I use the speaker or video option I can hear them just fine.

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1 Posts

10-28-2018

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  • Message 35 of 47

Re:Moto Z2 Play mic not working.

2020-02-24, 19:49 PM
Solved! Had the same problem, hardware tested fine, went through the safe mode fix, I still couldn't be heard ("like I was in a tunnel") by callers. Most solutions focus on hardware or system settings. The fix for me was this software setting in the Phone App. Go to --"Phone" app within app upper right corner for menu dots then Settings/Calls/Voice Privacy (Off !) The phone was acting differently when using data and wifi calling too. That's how I found the phone privacy setting on my Moto Z2 Play. I had just replaced the phone and transferred the SIM card. So odds were it was a setting issue. Sure was buried though.
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1 Posts

03-05-2020

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  • Message 36 of 47

Re:Moto Z2 Play mic not working.

2020-03-05, 21:26 PM
Hardware test came back fine and the microphone works in safe mode. how can I know which apps to troubleshoot if it's interfering with my microphone?
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2 Posts

03-13-2020

GB

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  • Message 37 of 47

Re:Moto Z2 Play mic not working.

2020-03-13, 18:16 PM
Hi there, I've been experiencing this problem today with the microphone not working on my Moto Z2 Play. I can hear people in phone calls but they can't hear me. Downloaded an audio recording app and all the recordings come out blank. Tried a hardware test for the microphone which failed. Restarted the phone in safe mode and removed recently downloaded apps but still no good. Any help? Best, Mike
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8728 Posts

03-05-2018

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  • Message 38 of 47

Re:Moto Z2 Play mic not working.

2020-03-18, 19:58 PM

Hi Mr Shaky Cat,

 

If microphone is failing in the test, it's possible a hardware failure. You can try doing a factory data reset without restoring apps (Settings > System > Reset > Factory Data Reset) and see if that fixes it. Otherwise, it is recommended to submit the device for repair. Backup important files first before doing reset. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

03-13-2020

GB

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  • Message 39 of 47

Re:Moto Z2 Play mic not working.

2020-03-19, 20:58 PM
Hi Rich, Thanks for getting back to me. Attempted the factory reset but sadly no luck, the microphone still isn't working, so I will need to submit it for repair. Could you please let me know how I'd go about doing that? Many thanks
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8728 Posts

03-05-2018

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  • Message 40 of 47

Re:Moto Z2 Play mic not working.

2020-03-25, 20:45 PM

Hi,

 

You may contact us here on this link. Thanks.

 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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