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04-27-2019

PK

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Moto g6 stuck in headphone mode

2020-02-25, 8:46 AM
My moto g6, android 8 isn't playing any media audio on its external speakers, the media won't pause either when I unplug the headphones. I've tried the the hardware test and it's ticked before I even insert the headphone. Notification and alarm sounds work fine. Call audio only works on headphones and with loud speaker enabled. I've restarted it and ran it in safe mode and tried cleaning the jack but to no avail. I've had this problem before but it seemed to have fixed itself previously.
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1588 Posts

04-04-2018

IN

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Re:Moto g6 stuck in headphone mode

2020-02-26, 3:43 AM

Hi ShaheerAsg,

 

Thanks for posting and sorry to know about this. I would like you to confirm, when you took the hardware test for the Speakers, were you able to hear the sound coming out from the Speaker? Let me know.

 

Regards,

Suman



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