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15 Posts

10-25-2018

US

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  • Posts: 15
  • Registered: ‎10-25-2018
  • Location: US
  • Views: 167
  • Message 1 of 2

Verizon Moto Z2 Play Not Upgrading

2019-09-12, 19:15 PM

If I own my Motorola phone, why does Verizon get to control the software on it, regardless of whether I use their network?

 

Don't get me wrong, it makes sense that they would only want official software used on their network, but preventing people from unlocking their devices while no longer on their network seems like a form of widespread theft on their part and a self-serving method of silencing complaints from unhappy device owners who cannot submit complaints about updates that just so happen to not work on devices without their service.

 

Upgrade Assistant says device up to date, yet the verizon website shows a different version available. Meanwhile, only verizon customers can complain about their Motorola phones...

 

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10897 Posts

03-05-2018

US

1132 Signins

153510 Page Views

  • Posts: 10897
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 153510
  • Message 2 of 2

Re: Verizon Moto Z2 Play Not Upgrading

2019-09-16, 14:57 PM

Hi ag346,

 

Thanks for the post. I'd like to check this. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. 
Need help updating your profile? See here

 

Best regards,
Rich
Motorola-Lenovo Support



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