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Moto Z Phones - Mod CapableMoto Z² Play
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2 Posts

08-08-2017

United States of America

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Re: Z2 play self restarts and shut downs

2019-03-05, 0:31 AM

Having major issues also, phone will just shut off for no reason and takes about 3 mins to reboot, battery today was around 83% when it happened and when it rebooted the battery was 63% how does that happen??? It also happened in safe mode, i also have been calibrating the battery like i've seen in other threads but still having issues, i've been a motorola fan for years but something has to be done about this phone either come up with a fix or i'll have to switch to brand x and never come back, **bleep** IS GOING ON MOTO!!!

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2 Posts

01-14-2019

United States of America

3 Signins

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  • Message 222 of 239

Re: Z2 play self restarts and shut downs

2019-03-05, 0:49 AM

I fixed mine,  I traded it in for a Samsung S9+

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68 Posts

05-02-2018

Brazil

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  • Message 223 of 239

Re: Z2 play self restarts and shut downs

2019-03-05, 1:01 AM

do you know what is really funny? my girlfriend has an moto g5+, 2 of my old chromecast 2 and she also runs netfNet with my account. at least 1-2 times a day, i need to wipe all Netflix data, in order to connect with chromecast again (otherwise, it keeps trying). her router is the same one that i have. i have problems with Netflix, she doesn't. make it immune to battery optimization doesn't fix that. full wipe the phone, also don't. but if by any chance i run Netflix with my old phone, no problem at all

 

Netflix problem, right? are you really serious about that? i know that this phone will someday be updated. by now, i just hope that this time, someone test it also an smartphone, not just as an thing to make phone calls (that no one does anymore)

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1 Posts

07-01-2019

Argentina

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  • Message 224 of 239

Phone shutdowns randomly

2019-07-01, 16:48 PM

I have the same problem, phone restarts out of nowhere and battery is almost dead on restart.

I have noticed that this problem gets even worse during video playback as If hit the volume button my changes of getting my phone restarted go sky high.

These problems seems to be related to software updates, please provide a fix for this.


 

 

 

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14293 Posts

03-05-2018

United States of America

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  • Message 225 of 239

Re: Phone shutdowns randomly

2019-07-02, 18:21 PM

Hi chamba,

 

There are troubleshooting steps provided on this thread, Have you tried and followed those? What have you done so far to troubleshoot this? Let me know. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

07-28-2019

India

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  • Message 226 of 239

Automatic off and reboot

2019-07-28, 13:21 PM

Hi

My phone Moto z2 play gets automatically off and starts rebooting itself. 

It takes nearly 5 to 10 min to reboot.

I have already done power cycle thing and checked proximity sensor but none to help.

It all started happening since android 8 update.

Please help.

 

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1 Posts

08-29-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 227 of 239

Re: Z2 play self restarts and shut downs

2019-08-29, 16:32 PM

My daughter and I both have the Z2 play. Hers had this problem, mine didn't. Upon investigation I found her Instagram cache was 2.9Gb. We cleared the cache and the problem went away. Check your caches for all social media.

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3 Posts

09-23-2018

Canada

4 Signins

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  • Message 228 of 239

Re: Z2 play self restarts and shut downs

2019-08-29, 16:58 PM

I just found the best way of fixing this error - getting a new phone.

 

After almost 2 years of being stuck with this god-awful phone I've moved on back to the Samsung series. Good riddance Moterola! This **remove** phone has been my main source of frustration over the past year. The only solution until now was to walk around with it plugged into an external charger at ALL times.

 

I will never buy another Motorola phone in my life and will go out of my way to talk anyone out of buying one who is ever considering doing so.

 

Edited: due to site rules violation -preferred language - Rich

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68 Posts

05-02-2018

Brazil

155 Signins

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  • Message 229 of 239

Re: Z2 play self restarts and shut downs

2019-08-29, 17:11 PM

i've did the mistake of ordering an Lenovo notebook a few months ago. big mistake, it's missing an simple wol in bios UEFI settings. due that, i've replaced an i7 by an Samsung tablet, that is doing fine. no more Lenovo

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1 Posts

12-01-2019

Belgium

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  • Message 230 of 239

Endless reboots

2019-12-01, 11:40 AM

My phone has been stuck in an endless reboot loop since this morning. I've had it for nearly a year now and never experienced this before. The phone worked normally yesterday when I turned it off, but started endlessly rebooting when I turned it on.

I've tried everything but a hard reset, and safe mode (doesn't register fast enough).

Is there any way out of this without a hard reset?

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