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4 Posts

05-24-2019

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my motoz2 play can't connect to the laptop and when charging the turbo charger doesn't show

2019-05-25, 8:03 AM

my cell can't connect to the laptop and when charging the turbo charger doesn't show, but the cellphone can still charge normally without a turbo charger, can anyone help me?My cellphone can't connect to the laptop and when charging the turbo charger doesn't show, but the cellphone can still charge normally without a turbo charger, I have tried replacing the USB cable, but it still can't connect to the laptop and the turbo charger doesn't show, it can only ordinary charging, can anyone help me?

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3764 Posts

04-04-2013

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Re: my motoz2 play can't connect to the laptop and when charging the turbo charger doesn't show

2019-05-25, 12:50 PM

Are you using the OEM charger that came with the phone?  Not all fast chargers will enable "Turbo Charging" on a Moto phone.

 

And when the phone is connected to the PC have you opened the Notification panel (on your phone) and clicked the Tap Here....option and then selected File Transfer (or one of the options that is not Charging Only)?

~Scott
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4 Posts

05-24-2019

ID

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  • Posts: 4
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  • Message 3 of 7

Re: my motoz2 play can't connect to the laptop and when charging the turbo charger doesn't show

2019-05-28, 14:15 PM

I do not use an OEM charger, I use an original charger from the moto Z2 Play.

for USB problems that are not connected to the PC,
my Motorola does not display any options at all, it can only charge

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3764 Posts

04-04-2013

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Re: my motoz2 play can't connect to the laptop and when charging the turbo charger doesn't show

2019-05-28, 14:25 PM

So the original charger and cable that came in the box with the phone?  That would be the OEM charger.

~Scott
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4 Posts

05-24-2019

ID

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  • Message 5 of 7

Re: my motoz2 play can't connect to the laptop and when charging the turbo charger doesn't show

2019-05-29, 16:14 PM

Yes, i  use the charger and cable that came in the box with the phone

before it all works properly, but suddenly, the turbo charger function does not appear when charging,

and only charges when connected to a PC, there is no display option for file transfers, can you help me?

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3764 Posts

04-04-2013

US

2718 Signins

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  • Posts: 3764
  • Registered: ‎04-04-2013
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  • Views: 25605
  • Message 6 of 7

Re: my motoz2 play can't connect to the laptop and when charging the turbo charger doesn't show

2019-05-29, 18:04 PM

Have you tried Safe Mode?  It's a diagnostic took used to help determine if apps are causing problems.

 

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/119017/p/30,6720,10215

 

 

 

Also, have you enabled Developer Mode and edited any of those Settings?

~Scott
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30 Posts

05-03-2019

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  • Message 7 of 7

Re: my motoz2 play can't connect to the laptop and when charging the turbo charger doesn't show

2019-05-29, 21:52 PM
Maybe usb port is dirty on phone? Happened to my Z2 and I told everyone no I dont see any dirt. Put a toothpick in there and carefully move it around (I would not use paper clip or anything metal). On mine lots of dust that got wet was caked into a flat layer at the bottom of t he port. Impossible to see with naked eye but enough to back out the charge cable.

FYI OEM = O.riginal E.quipment M.anufactured
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