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03-12-2021

Brazil

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How to do a backup on my no screen phone?

2021-03-12, 15:08 PM

My Moto Z2 Play has broken the screen and I don't have any access to his funccions. How can I make a backup for my pc? 

 

Tks

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4519 Posts

03-11-2019

United States of America

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Re:How to do a backup on my no screen phone?

2021-03-12, 19:24 PM

Hi Amanda Calazans,

 

Thanks for posting your concern here. Were you able plugging the phone to the PC before the screen broke? When you plug the phone to the PC now were you able to access the internal storage?

 

Best regards,
Zeke
Motorola Support



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2 Posts

03-12-2021

Brazil

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Re:How to do a backup on my no screen phone?

2021-03-12, 23:44 PM
no, I wasn't... I hear he pluggin, but can't access the options
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6777 Posts

02-11-2016

United States of America

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Re:How to do a backup on my no screen phone?

2021-03-14, 22:36 PM

@ Amanda Calazans wrote:

no, I wasn'... I hear he pluggin, but can' access the options

 

Hello. Are you at least able to see the display? If so, you can try and use an OTG adapter and a USB mouse to navigate on the phone to see if you can back-up some things to Google Drive or other cloud storage.

 

-Tom



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