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11-14-2018

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Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-14, 4:14 AM

Hi,

My Moto Z2 Play doesn't download or update any apps, although same apps easily get updated in my Moto E3 Power. This problem persists with mobile data network as well as wifi.

My Moto Z2 Play took system updates over mobile data in previous week without any hiccups.

Please let me know of a solution.

Best Regards

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14293 Posts

03-05-2018

United States of America

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  • Message 2 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-14, 22:15 PM

Hi DhritimanD,

 

Thanks for posting. I'd like to help. May I know what troubleshooting steps have you done and tried so far? Also, are you having any error message updating your apps?

 

Best regards,
Rich
Motorola Support



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7 Posts

11-14-2018

India

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  • Message 3 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-15, 6:12 AM

Hi,

I have done the following:

1. Checked for both data and WiFi availability with browsers.

2. Checked the settings for updates over any network and anytime.

3. Tried "update all" with either mobile data or WiFi on.

4. Checked for any error message, found none.

5. Posted on the forum when none of the above gave any results. I have around 44GB free storage space.

Please help.

Best Regards,

Dhritiman

 

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14293 Posts

03-05-2018

United States of America

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  • Message 4 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-15, 17:34 PM

Hi DhritimanD,

 

Thanks for confirming. Can you tell me more about how it's not updating?  Also, may I know what happened when you update your apps one at a time? 

 

Best regards,
Rich
Motorola Support



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7 Posts

11-14-2018

India

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  • Message 5 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-16, 5:07 AM

 Can you tell me more about how it's not updating? 

The apps just show "download pending" and do not update, the status remains same either on wifi or on mobile data.

 

May I know what happened when you update your apps one at a time?

The result is same, it shows "download pending" for ever.

Best Regards

 

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14293 Posts

03-05-2018

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  • Message 6 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-16, 16:13 PM

Hi DhritimanD,

 

Thanks for confirming. Do you have a good internet connection? Have you tried streaming in Youtube to test your internet connection? Also, let's clear Google Playstore cache (Settings > Apps > Google Play Store > Storage > Clear Cache). Let me know. 

 

Best regards,
Rich
Motorola Support



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7 Posts

11-14-2018

India

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  • Message 7 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-17, 2:32 AM

Do you have a good internet connection?

Yes, 4G ~22MBps

Have you tried streaming in Youtube to test your internet connection?

Yes, streaming Videos in YouTube work fine.

Also, let's clear Google Playstore cache (Settings > Apps > Google Play Store > Storage > Clear Cache).

OK done.

 

Can it be some kind of virus, because when I am writing mails, wrong words are getting populated automatically.

 

Best Regards

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14293 Posts

03-05-2018

United States of America

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  • Message 8 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-19, 14:35 PM

Hi DhritimanD,

 

Thanks for answering and for trying the suggested steps. Are you still not able to download any after clear the app's cache? I can't say if it's some sort of virus or what not, but please make sure that the "auto correction" in your keyboard is turned off. What keyboard app are you using? Are you only experiencing that while typing? 

 

Best regards,
Rich
Motorola Support



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7 Posts

11-14-2018

India

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  • Message 9 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-19, 14:53 PM

Yes Rich,

I did all you said.

Still the app updates didn't respond.

Then, the mobile suddenly responded to a friend's mobile hotspot.

Once the hotspot was turned off, updates were just fine with data connection of the mobile itself!

The whole thing was so mysterious.

The auto-corrected words are appearing correctly after a restart, post-update.

I couldn't figure why updates stopped and why they started back....

Anyways, thanks for the suggestions that helped a lot.

Best Regards!

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14293 Posts

03-05-2018

United States of America

1313 Signins

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  • Message 10 of 13

Re: Moto Z2 Play doesn't download or update my App. Moto G4 plus

2018-11-20, 16:06 PM

Hi DhritimanD,

 

Thanks for updating me, I'm glad you're able to sort it out. I'm thinking if the 2 connection is causing the issue with your apps. Just let me know if you need more help. Thanks.

 

Best regards,
Rich
Motorola Support



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