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02-19-2021

United States of America

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Moto Z2, issues....

2021-02-19, 3:46 AM

After several updates in December. My little over year old Moto Z2 Battery would charge to 100% and be completely discharged & shutdown at 70%. Phone will only start up if plugged into charger. Then immediately read 70%, then very quickly chargers too 100%

 

Other issue is camera. Almost every time I snap a photo. Phone shuts down. Everytime if I try to use flash. Occasionally, heavy graphics like live weather radar viewing will shut phone down. 

 

I've, factory data resets. Tried resetting & calibrating battery. Dumping old photos, junk apps, etc... Just trying to create more space/memory. Bought battery pack. Nearly stopped everything running in the the background. Ran virus & maleware scans... Nothing helps. Any ideas other than buying a new phone?

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14293 Posts

03-05-2018

United States of America

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Re:Moto Z2, issues....

2021-02-19, 18:12 PM

Hi Georgiadigger

 

I appreciate the troubleshooting you've tried. The only thing left I would make sure is doing factory data reset without restore. If it's still the same, we recommend that you have your phone repaired. You can find your repair options on our site here, and they include an extensive carry-in repair network that in many cases can provide same-day service, plus mail-in and some fix-it yourself options. You will find an interactive map that allows you to find a carry-in center convenient to you. We recommend contacting the repair center to ensure they are prepared for your specific issue.

 

Best regards,
Rich
Motorola-Lenovo Support



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