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4 Posts

06-29-2021

India

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  • Message 1 of 8

Screen Off During Call !

2021-06-29, 11:15 AM

Hello Community,

 

There Is Some Problem On My Moto Z2 Play.

Whenever Any Incoming Call Coming, Then Screen Turn off.

 

Please Give Me Solution: 

 

Also Sometimes Phone Switch Off During incoming Call 

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1972 Posts

11-24-2020

India

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  • Message 2 of 8

Re:Screen Off During Call !

2021-06-30, 6:09 AM

Hi Iris7666

 

Welcome to Motorola Forums. Sorry to know about this. I will do my best to help you with this. It would be great if you could tell me a bit more about it. When did you start facing this? Is the device ringing while you face this(when the screen is off/blank in incoming calls)? Was it working fine before? Have you made any settings changes? 

 

For the Power OFF issues, does it happen only during incoming calls? Does it show any error before it powers off? Are you using the charger that came in with the phone? How often you face this? So I can check and assist you further. I look forward to your response.

 

Thanks

Sunitha



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4 Posts

06-29-2021

India

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  • Posts: 4
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  • Location: India
  • Views: 30
  • Message 3 of 8

Re:Screen Off During Call !

2021-06-30, 18:10 PM

I am Facing This Issue From Last 2 Months.

I didn't change any setting.

Yes Device Is Ringing But Sometimes When Call Comes,It Switch Off Automatically.

 

Yes I Am Using The Charger Provided By Company.

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1972 Posts

11-24-2020

India

205 Signins

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  • Posts: 1972
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  • Message 4 of 8

Re:Screen Off During Call !

2021-07-01, 6:11 AM

Hi Iris7666

 

Thank you for confirming! I would suggest you follow the below instructions and let me know how it goes: 

 

For screen blank/screen off while incoming call: 

  • Settings >> Apps>> App info>> Phone app>> App notification>>Incoming calls>>Importance>> Select urgent.
  • Settings >> Apps>> App info>> 3 dots>> Show system>> Phone service app>> App notification>>Incoming calls>>Importance>> Select urgent

 

For power Off issues:

 

Can you please test your phone in Safe Mode? Safe Mode starts the device without any third-party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.

 

To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up, reboot the device to get back to normal mode. Let us know what you'll find out.

 

Thanks

Sunitha 



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4 Posts

06-29-2021

India

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  • Message 5 of 8

Re:Screen Off During Call !

2021-07-01, 7:58 AM

Hello I Got A Point,

 

Whenever I Press On Corner Off Phone Means Next To Proximity Sensor..Then It Screen On And Problem Solved..

 

Tell Me Solution.

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1972 Posts

11-24-2020

India

205 Signins

21800 Page Views

  • Posts: 1972
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 21800
  • Message 6 of 8

Re:Screen Off During Call !

2021-07-02, 5:41 AM

Hi Iris7666

 

I would like to inform you that when you get the incoming call screen should show the caller ID details without pressing the screen/screen corner. Could you please share a short video of what exactly you are referring to? So I can check and guide you further.

 

Thanks

Sunitha



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4 Posts

06-29-2021

India

17 Signins

30 Page Views

  • Posts: 4
  • Registered: ‎06-29-2021
  • Location: India
  • Views: 30
  • Message 7 of 8

Phone Switch Off on incoming calls

2021-09-13, 15:51 PM

Hello,

Here Is Something Problem In My Moto Z2 Paly.

When Any Incoming Call Come,Suddenly It Automatically Switch Off.

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4559 Posts

10-05-2016

United States of America

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  • Message 8 of 8

Re:Screen Off During Call !

2021-09-13, 20:40 PM

@ Iris7666 wrote:

Hello,

Here Is Something Problem In My Moto Z2 Paly.

When Any Incoming Call Come,Suddenly It Automatically Switch Off.

Hi @ Iris7666,

 

We appreciate you reaching out to us. We'll try our best to help.

 

  1. Does the device have a screen protector?
  2. Does this happen only during calls?
  3. Have you tried restarting the phone?

 

Let us know.

 

Regards,
Jess
Motorola Support

Please do not send me a personal message regarding your concerns or questions if this can be posted to this community. We prioritize the ones posting on threads.
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