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tjyang
SCSI Port
Posts: 32
Registered: ‎10-25-2015
Location: US
Views: 685
Message 1 of 11

2019: T-Mobile Z Force2 Won't upgrade to Oreo

Hi Moto Support 

 

Execuse me for starting this new thread on same issue on "T-Mobile Z Force2 Won't upgrade to Oreo".'

 

Please check my account information for SN/IMEI. I called T-Mobile tec support and they advised me to ask help from Motorola.

My phone was not a direct purchase from T-Mobile but it was brand new unlock version and used with T-Moble only. It is able to boot up with t-mobile logo. 

 

The t-mobile support person said I might had got a unlock phone but not for t-mobile carrier.

Please advise my todo how can I resolve this issue. I am looking forward to have this phone can have upgrade path from 7 to 8 and upcoming 9 android version.

 

Send private message if you need more info.

 

Thanks for your time

Moto Sr Moderator
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Message 2 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo


@tjyang wrote:

Hi Moto Support 

 

Execuse me for starting this new thread on same issue on "T-Mobile Z Force2 Won't upgrade to Oreo".'

 

Please check my account information for SN/IMEI. I called T-Mobile tec support and they advised me to ask help from Motorola.

My phone was not a direct purchase from T-Mobile but it was brand new unlock version and used with T-Moble only. It is able to boot up with t-mobile logo. 

 

The t-mobile support person said I might had got a unlock phone but not for t-mobile carrier.

Please advise my todo how can I resolve this issue. I am looking forward to have this phone can have upgrade path from 7 to 8 and upcoming 9 android version.

 

Send private message if you need more info.

 

Thanks for your time


Your other post here https://forums.lenovo.com/t5/Moto-Z-Force/How-to-identify-my-Z2-phone/m-p/4360937#M7503

 

shows you have Oreo - Android 8 and the latest update. 

 

Why do you think your phone doesn't have Oreo?


* Search box is your friend * I don't respond to PM if question belongs in forum
Moto Sr Moderator
Moto Sr Moderator
Posts: 27,917
Registered: ‎02-02-2016
Location: US
Views: 630
Message 3 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo

Your phone in the other thread is a Verizon Z2F - do you also have a TMobile model?

 

 

 


* Search box is your friend * I don't respond to PM if question belongs in forum
tjyang
SCSI Port
Posts: 32
Registered: ‎10-25-2015
Location: US
Views: 623
Message 4 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo

I have two unlocked Z2 force, profile only allow me to enter one. 

2nd one is used by my wife with t-moile(can't upgrade to oreo), 1st one is with verizon running oreo fine.

 

 

Moto Sr Moderator
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Message 5 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo


@tjyang wrote:

I have two unlocked Z2 force, profile only allow me to enter one. 

2nd one is used by my wife with t-moile(can't upgrade to oreo), 1st one is with verizon running oreo fine.

 

 


OK, that explains it. I am asking to see if anyone has any ideas, but the update has been out for a long time - first thought is to reset, but maybe there is something else to try or see - though i doubt it. 


* Search box is your friend * I don't respond to PM if question belongs in forum
tjyang
SCSI Port
Posts: 32
Registered: ‎10-25-2015
Location: US
Views: 612
Message 6 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo

But the reset(Hardware) will erase all my 2nd phone data, right ?  This will be last resort if reset can fix the issue.

 

t-mobile support was saying may be the phone I got was from ATT/Verizon  carrier previously thus it won't be able to upgrade with t-moble carrier.

 

It there a way to see my 2nd Z2 force is made for which carrir ? 

 

Is there a way from your end to enter 2nd phone IMEI number into central update server ? 

 

 

Moto Sr Moderator
Moto Sr Moderator
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Location: US
Views: 608
Message 7 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo


@tjyang wrote:

But the reset(Hardware) will erase all my 2nd phone data, right ?  This will be last resort if reset can fix the issue.

 

t-mobile support was saying may be the phone I got was from ATT/Verizon  carrier previously thus it won't be able to upgrade with t-moble carrier.

 

It there a way to see my 2nd Z2 force is made for which carrir ? 

 

Is there a way from your end to enter 2nd phone IMEI number into central update server ? 

 

 


Updates are pushed from update server regardless of what SIM Is in the phone. If it is a TMo phone it will say under settings-about phone-software channel. It is there on my TMO phone. 

 

The IMEI of the phone is tied to the software variant - so if it is a TMO phone it would get the update when all other TMO phones get it.

 

I will see if someone can take a look to, but you can change your forum profile to include the IMEI of this other phone. Then whoever looks can see it.  


* Search box is your friend * I don't respond to PM if question belongs in forum
tjyang
SCSI Port
Posts: 32
Registered: ‎10-25-2015
Location: US
Views: 604
Message 8 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo

Thanks for explaining the upgrade process.

 

My  current profile is registered with TMO phone's SN/IMEI(android 7.1).

Let me know if you my verizon phone's info.

Motorola Admin Motorola Admin
Motorola Admin
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Views: 514
Message 9 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo

I'm looking into the T-Mobile device. First, before I start digging into it, can I have permission to look at the check-in data from your phone? This will allow me to look at the software version currently on your device. Second, where did you purchase your phone?

 

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
tjyang
SCSI Port
Posts: 32
Registered: ‎10-25-2015
Location: US
Views: 506
Message 10 of 11

Re: 2019: T-Mobile Z Force2 Won't upgrade to Oreo

Hi Tom

  1. feel free to look into the check-in data.
  2. The z2 force is from a luck draw inside Motorola internal event.

 

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