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SBMJ
What's DOS?
Posts: 5
Registered: ‎03-08-2018
Location: US
Views: 1,407
Message 1 of 14

Android 8 Killed My Battery

I upgraded to Android 8 I guess about a week ago (give or take) and my battery has been draining at an alarming rate since then. Is there a way for me to revert back to the previous / stock / OEM version of the OS?

 

Thanks in advance.

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 1,395
Message 2 of 14

Re: Android 8 Killed My Battery

Downgrading the operating system is never an option, but I don't think it would help anyway.  It's the easiest way to hard brick your device and is not supported by Moto.

 

Can you please put the phone into safe mode and run it that way for at least several hours to see if the rate of drain is reduced?  You will not have access to your third party apps, but you will have access to calls, texts, Chrome, and any other app that came with the phone out of the box.

 

 

SBMJ
What's DOS?
Posts: 5
Registered: ‎03-08-2018
Location: US
Views: 1,391
Message 3 of 14

Re: Android 8 Killed My Battery

I'll give it a shot, yeah. How do I get it to safe mode?

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 1,380
Message 4 of 14

Re: Android 8 Killed My Battery


@SBMJ wrote:

I'll give it a shot, yeah. How do I get it to safe mode?


Here is the link for the safe mode.

 

Let us know how it goes.

 


Regards,
Daisy
Moto Support

Frank1996
Paper Tape
Posts: 4
Registered: ‎07-01-2018
Location: SV
Views: 1,263
Message 5 of 14

Re: Android 8 Killed My Battery

I got the same problem since I upgrade my phone on June 21st.

But

I think I found the problem.

Yesterday I installed the "CPU-Z" App in my Moto Z Droid Force . In the battery category it showed that the phone only got 2600mAh, but before the Oreo update it showed the complete 3500 mAh. Maybe the new software was the same for Moto Z and all the variants Smiley Sad

ErickCam1987
Blue Screen Again
Posts: 9
Registered: ‎06-04-2018
Location: BR
Views: 1,248
Message 6 of 14

Re: Android 8 Killed My Battery

As I posted in another thread, this has been a recurring problem with several users of moto z line devices, both moto z, moto z force, moto z2 play, and others. My current situation is: I try to turn on the device, and it points low battery. If I wait a while and try to call, the boot process starts, and hangs up. But if I connect the charger (turbo power) shows + - 40% battery. I am tempted to exhaust the battery to do the factory reset procedure, and try this "fake" battery recalibration process, just to be sure, and be able to request a replacement of the device along with technical assistance and support. THIS IS INADMISSIBLE! My device does not have 1 year of use yet! I am posting here, to follow up, since the other thread was marked as "solved", without actually having solved the problem.

 

Please, try to explain this print screen:Screenshot_20180604-141924.png

 

Screenshot_20180604-152952.png

 

Screenshot_20180629-204356.png

 

Screenshot_20180703-013906.png

 

Screenshot_20180703-023054.png

 

 

 

 

Sorry for my "google translate" english.

ErickCam1987
Blue Screen Again
Posts: 9
Registered: ‎06-04-2018
Location: BR
Views: 1,247
Message 7 of 14

Re: Android 8 Killed My Battery

Oh, i forgot to tell..... As said, all this, started with Android 8 update!

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 1,208
Message 8 of 14

Re: Android 8 Killed My Battery

Hi ErickCam1987 and Frank1996,

 

This is something that we need to look further. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings >System> Motorola Privacy is on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 


Regards,
Daisy
Moto Support

EmilyBaker
Punch Card
Posts: 40
Registered: ‎05-04-2018
Location: US
Views: 1,154
Message 9 of 14

Re: Android 8 Killed My Battery

There is some tips that could save the battery life for your reference:

1) Use Low Power Mode

2) Restrict Unimportant Notifications

3) Turn off Wi-fi if You Don't Need It

4) Do not Activate Location Service

5) Lower Screen Brightness

6) Limit Background Refresh for Applications

7) Tighten Up Auto-Lock the shortest period for your device, namely 30 seconds.

Snugglespreciou
Paper Tape
Posts: 3
Registered: ‎07-05-2018
Location: US
Views: 1,010
Message 10 of 14

Re: Android 8 Killed My Battery

I am having the same problem with not 1 but 2 motor force phones. Have disabled app after app. Phone will not start in safe mode no matter what. Please fix this problem
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