06-27-2019 01:52 PM
06-28-2019 06:15 AM
I would just like to express my outrage. I like many have been a loyal Moto customer on and off for about 15 years. I feel like I've personally been abused. I'd stopped using Motorola once because of a promise they made starting back to the Atrix4G but I got over it and I wanted to try the MotoX (OG). Still they lied about updating that to a version they'd previously promised. The Moto360 v1 watch came out. I was excited I wanted to try new tech so I took the plunge again and trusted Motorola. Well at the time it didn't get updated when other models with the same specs were. I figured well let me upgrade because the Moto360 v2 came out and I really liked the full circle design. Eventually they stopped updating that. So now rock a Ticwatch Pro. For years I had a LG Nexus 5X and because it was Google's flagship the constant current updates made me happy. I felt like I was on top of the Android updates ecosystem. It was my best phone at one point. Then Moto Z phones came out with their modular approach. I was hesitant so I didn't jump at first because of my history with Moto. So I jumped when I saw the Moto Z2 Force with it's indestructible screen and Snapdragon 835 processor. When I got that phone I fell in love with Moto all over again. Fortunately, I'd just recently changed carriers from AT&T to Verizon (I loved the Z2 Force so much that I purchased it for Verizon too). I'd been on AT&T for decades but wanted to try a new carrier. Had I stayed on them I would've been let down again by Motorola. So far, I own 5 Moto phones and I recently purchased a G7 unlocked. That will be my last Motorola anything. I will never look back. I loved your products, and innovation but I must say that once a promise is made it must be met and the third time I'm let down is the last straw for me. Unless some sort of miracle happens.
06-28-2019 08:20 AM
Hi MototolaTom, you talk about loyal consumers. I'm (or I was) from my v525, v980, v3x, razr, Z8, Z10, backfilp, droid razr, moto X, moto X force and moto Z2 force and maybe I forgot someone. I also partecipated to a lot of soak tests. Now I want to know if I will get Pie in Europe!! It was always a suffering to wait your updates during all these years, always more than a year to have an android update. But at least, when you said that the update was coming, it really was. Now you take the word back!!! Shame on you all Mototola team! No more real flagship, no update... I hope Motorola will close for bankrupt!! Pixel will be my next smartphone!!