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shuey79
Paper Tape
Posts: 10
Registered: ‎02-03-2018
Location: US
Views: 913
Message 1 of 12

Android Pie out and still not Oreo on my z2 force

Whats the deal Moto? On both, my carriers site and motos site there are instructions on how to get the upgrade so I know its available (my phone doesn't think so). From what I hear its this line about network congestion blah blah blah. Oreo is more than a 1 year old, now Pie is coming out. I bought the phone with the promise that it will get Oreo but I'm starting to think I've been lied to.

 

What is the real hold up??? 

Moto Sr Moderator
Moto Sr Moderator
Posts: 13,138
Registered: ‎02-02-2016
Location: US
Views: 908
Message 2 of 12

Re: Android Pie out and still not Oreo on my z2 force


@shuey79 wrote:

Whats the deal Moto? On both, my carriers site and motos site there are instructions on how to get the upgrade so I know its available (my phone doesn't think so). From what I hear its this line about network congestion blah blah blah. Oreo is more than a 1 year old, now Pie is coming out. I bought the phone with the promise that it will get Oreo but I'm starting to think I've been lied to.

 

What is the real hold up??? 


They won't say anything. But what provider do you see that says it's available? I have TMobile and it's listed as still in manufacturers development. Next step would be internal testing before public release.. 

shuey79
Paper Tape
Posts: 10
Registered: ‎02-03-2018
Location: US
Views: 900
Message 3 of 12

Re: Android Pie out and still not Oreo on my z2 force

Moto:
https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/125885/p/30,6720,10303

*If you drill into this more you can actually get to a page that say:
"
moto z2 force
TThis device will be upgraded to the Android 9 (Pie) release of Android, pending partner support.
"

AT&T:
https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1226455?make=Motorola&mod...

BTW, I'm AT&T. I was on the phone with them about this issue and they said that its on the moto side.
Moto Sr Moderator
Moto Sr Moderator
Posts: 13,138
Registered: ‎02-02-2016
Location: US
Views: 807
Message 4 of 12

Re: Android Pie out and still not Oreo on my z2 force


@shuey79 wrote:
Moto:
https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/125885/p/30,6720,10303

*If you drill into this more you can actually get to a page that say:
"
moto z2 force
TThis device will be upgraded to the Android 9 (Pie) release of Android, pending partner support.
"

AT&T:
https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1226455?make=Motorola&mod...

BTW, I'm AT&T. I was on the phone with them about this issue and they said that its on the moto side.

My bad. I thought you were looking for 9.0. You should have 8.0 by now. I'll bring this up tomorrow with Motorola and hopefully someone will respond with an answer to help you.

shuey79
Paper Tape
Posts: 10
Registered: ‎02-03-2018
Location: US
Views: 757
Message 5 of 12

Re: Android Pie out and still not Oreo on my z2 force

Yeah, I'm still working on trying to get Oreo. I'm on 7.1.1 NCX26.122-52

Much appreciated!
Motorola Admin Motorola Admin
Motorola Admin
Posts: 17,276
Registered: ‎02-03-2016
Location: US
Views: 733
Message 6 of 12

Re: Android Pie out and still not Oreo on my z2 force


@shuey79 wrote:
Yeah, I'm still working on trying to get Oreo. I'm on 7.1.1 NCX26.122-52

Much appreciated!

Hi.

 

Glad to investigate for you. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
shuey79
Paper Tape
Posts: 10
Registered: ‎02-03-2018
Location: US
Views: 725
Message 7 of 12

Re: Android Pie out and still not Oreo on my z2 force

Hey Matt, You are all set to check things out!
texsteele
What's DOS?
Posts: 3
Registered: ‎08-07-2018
Location: US
Views: 489
Message 8 of 12

Re: Android Pie out and still not Oreo on my z2 force

Hey Matt,

What about Z2 Force's update to Pie?

got all excited recently, then, nothing.

Thanks!

Matt

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shuey79
Paper Tape
Posts: 10
Registered: ‎02-03-2018
Location: US
Views: 389
Message 9 of 12

Re: Android Pie out and still not Oreo on my z2 force

Any update on this Matt?

texsteele
What's DOS?
Posts: 3
Registered: ‎08-07-2018
Location: US
Views: 385
Message 10 of 12

Re: Android Pie out and still not Oreo on my z2 force

?

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