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2 Posts

05-26-2017

United States of America

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Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvement!.

2017-05-26, 20:53 PM

    My phone is a 80% charged. I plug in my Moto Z Force Droid Edition, into an outlet at my school's library. I then, move seats, and change the outlet I'm plugging my phomne into. I notice that after plugging my phone in the new outlet, my phone is not charging, and the screen is completly dark. So, I try to power up my phone while the phone is in the charger, thinking my phone is just dead... but nothing happens. I then, grab a laptop that are availble at the libary and look up how to do a manual soft reset, and hold down the power button for 10 seconds, but nothing changes--- the screen is still blank, and the buttons seem unresponsive. I then, look up how do do a hard reset, but that doesn't help either.

 

I dont know what to do, with the fact that my phone is completly unresponsive, the screen is black, and that the power and volume buttons are seemily unrespomnsive as well.

 

- Jack

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4211 Posts

02-25-2016

United States of America

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Re: Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvem

2017-05-26, 21:06 PM

sometimes it takes a bit longer than 10 seconds to force a soft reset, try plugging it in and doing it again

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1 Posts

05-28-2017

United States of America

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Re: Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvem

2017-05-28, 5:51 AM

I did the software update on 5/26 and now my screen has gone blank when I went to charge it.  I tried all the reboot options and nothing has worked to get the phone powered back on.  

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3454 Posts

10-05-2016

Philippines

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Re: Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvem

2017-05-29, 13:48 PM

Hi didoc96,

 

 Have you tried to plug it into the charger when you got home? Have you tried to use different chargers? 

 

Regards,
Jess
Motorola Support

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3 Posts

04-27-2018

United States of America

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Re: Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvem

2018-04-29, 4:31 AM

I am having the same issues and I have tried almost every outlet in my house. however it has not helped. It has been black screened for the past 3 days and I can't figure a way to turn it back on. When it died it was at 15%. Please help. I am out of warranty by just over a year and a few months, and am frustrated that I am having battery issues. 

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13108 Posts

03-05-2018

United States of America

1258 Signins

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Re: Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvem

2018-05-17, 18:56 PM

Hi Eli31,

 

Are we still having an issue about this? Just let me know so we can help. Thanks.

 

Best regards,
Rich
Motorola Support



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3 Posts

04-27-2018

United States of America

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Re: Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvem

2018-05-17, 20:11 PM

After 3 1/2 days it turned back on for ten minutes, and then shut off for about an hour. Now it is back on, but it has shut off once for a few hours, so it does not have my full confidence because I am afraid that it will shut off. Also, it has been shutting off anywhere between 23 and 32% battery.  My family now has put an extended warranty on it so if for some reason it happens again I will be covered.

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13108 Posts

03-05-2018

United States of America

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Re: Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvem

2018-05-18, 18:19 PM

Hi Eli31,

 

Just to confirm you already have a replacement for this phone?

 

Best regards,
Rich
Motorola Support



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3 Posts

04-27-2018

United States of America

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Re: Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvem

2018-05-22, 2:56 AM

No, what I was saying was that I was able to put an extended warranty on the phone in case this problem happens again.   

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1 Posts

06-19-2020

United States of America

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  • Message 10 of 12

Re:Black screen + unresponsive! I tried the power button, soft & even a hard reset--No improvement!.

2020-06-19, 18:00 PM
I have a different Motorola phone but it's only been used for a few months and it's doing this exact thing . I've tried everything that I know to do or have found worked for other people. When I try to do a hard reset it vibrates sometimes but stays black.
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