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Dmarkfie
Blue Screen Again
Posts: 1
Registered: ‎03-06-2018
Location: US
Views: 4,236
Message 1 of 5

Bluetooth keeps disconnecting.

Hi

 

So I recently purchased a z2.  Anyway the Bluetooth pairs fine with my car but if I try to do anything on my phone - make a call, play music from an app, etc... - Bluetooth immediately fails and disconnects.  I have tried resetting my network on my phone but that didn't solve the problem.

 

Hope someone can help.

 

Thanks

 

David

Senior MotoAgent
Senior MotoAgent
Posts: 5,034
Registered: ‎03-05-2018
Location: US
Views: 4,165
Message 2 of 5

Re: Bluetooth keeps disconnecting.

Hi Dmarkfie,

 

Thanks for posting. I'm sorry to know about this issue, though, I appreciate your effort for trying to fix this on your own. I suggest you to boot your phone into safe mode and while in safe mode, kindly test your Bluetooth. Please let me know how it goes. Thanks!

 

 To Enable Safe Mode

1.  Press and hold the Power button until Power off comes up on the screen.

2.  Touch and HOLD Power off on the screen until reboot to safe mode appears.

3.  Touch OK when Reboot to safe mode appears

4.  Phone will reboot and Safe Mode will appear in bottom left corner

5.  If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.

6. Restart the device to get out of safe mode and uninstall any recently installed applications.

 

Best regards,
Rich
Motorola Support

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Lenovo Employee Mysterio
Lenovo Employee
Posts: 5
Registered: ‎05-31-2018
Location: US
Views: 3,862
Message 3 of 5

Re: Bluetooth keeps disconnecting.

Disable "Bluetooth Scanning" Under "Settings->Security & Location->Location->Scanning"

This fixed my issues with my bluetooth headset constantly disconnecting and pausing my audio apps.

ladyjustice71
What's DOS?
Posts: 1
Registered: ‎10-26-2018
Location: US
Views: 2,571
Message 4 of 5

Re: Bluetooth keeps disconnecting.

OMG that worked perfectly!  Thank you so much! Smiley Happy

Senior MotoAgent
Senior MotoAgent
Posts: 5,034
Registered: ‎03-05-2018
Location: US
Views: 2,483
Message 5 of 5

Re: Bluetooth keeps disconnecting.

Hi ladyjustice71,

 

I'm glad it works for you. Let us know if you need help. Thanks.

 

Best regards,
Rich
Motorola Support

 

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