Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto Z Phones - Mod CapableMoto Z Force
All Forum Topics
Options

11 Posts

08-01-2016

United States of America

18 Signins

138 Page Views

  • Posts: 11
  • Registered: ‎08-01-2016
  • Location: United States of America
  • Views: 138
  • Message 1 of 11

Can't access google accounts on my Z Force

2018-01-23, 17:26 PM

Went to sleep with my phone on, and when I woke up it was off.  When I turned it back on I had lost all my contacts and have since been unable to sign in to my Google account via ANY app.  When I attempt to sign in the apps either say "trouble accessing account" or my phone goes right back to the home screen.  I cannot login while in safe mode either.  I'm trying to avoid a factory reset unless 100% necessary because we all know that's a hassle.  Thanks

Reply
Answer
Options

28352 Posts

02-02-2016

United States of America

5841 Signins

132765 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 132765

Re: Can't access google accounts on my Z Force

2018-01-23, 19:21 PM

wrote:

Went to sleep with my phone on, and when I woke up it was off.  When I turned it back on I had lost all my contacts and have since been unable to sign in to my Google account via ANY app.  When I attempt to sign in the apps either say "trouble accessing account" or my phone goes right back to the home screen.  I cannot login while in safe mode either.  I'm trying to avoid a factory reset unless 100% necessary because we all know that's a hassle.  Thanks


Have you tried accessing your google account from a computer? Have you tried removing the google account from the phone and then adding it back?


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply

Replies(10)
Answer
Options

28352 Posts

02-02-2016

United States of America

5841 Signins

132765 Page Views

  • Posts: 28352
  • Registered: ‎02-02-2016
  • Location: United States of America
  • Views: 132765
  • Message 2 of 11

Re: Can't access google accounts on my Z Force

2018-01-23, 19:21 PM

wrote:

Went to sleep with my phone on, and when I woke up it was off.  When I turned it back on I had lost all my contacts and have since been unable to sign in to my Google account via ANY app.  When I attempt to sign in the apps either say "trouble accessing account" or my phone goes right back to the home screen.  I cannot login while in safe mode either.  I'm trying to avoid a factory reset unless 100% necessary because we all know that's a hassle.  Thanks


Have you tried accessing your google account from a computer? Have you tried removing the google account from the phone and then adding it back?


* Search box is your friend * I don't respond to PM if question belongs in forum

0 person found this solution to be helpful.

This helped me too

Reply
Options

11 Posts

08-01-2016

United States of America

18 Signins

138 Page Views

  • Posts: 11
  • Registered: ‎08-01-2016
  • Location: United States of America
  • Views: 138
  • Message 3 of 11

Re: Can't access google accounts on my Z Force

2018-01-23, 21:02 PM

I can access my account just fine on a computer and I cannot remove my account from the phone because it isn't linked anymore.

Reply
Options

1 Posts

12-03-2018

United States of America

2 Signins

9 Page Views

  • Posts: 1
  • Registered: ‎12-03-2018
  • Location: United States of America
  • Views: 9
  • Message 4 of 11

Re: Can't access google accounts on my Z Force

2018-12-03, 11:59 AM

I have a used phone Motorola force and it won't let me into the phone without Google account verification.it keeps telling me need a account that's been registered to the Motorola phone.cant get past the Google set up page.cant open main screen.please help!

Reply
Options

13097 Posts

03-05-2018

United States of America

1257 Signins

170830 Page Views

  • Posts: 13097
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170830
  • Message 5 of 11

Re: Can't access google accounts on my Z Force

2018-12-04, 22:08 PM

Hi Chopper1958,

 

Thanks for posting. It looks like this is a Google Protection. I'd like to confirm, did you factory data reset the phone? Do you still remember the google account you've used with your phone? Let us know.

 

Best regards,
Rich
Motorola Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

3 Posts

02-26-2020

United States of America

2 Signins

0 Page Views

  • Posts: 3
  • Registered: ‎02-26-2020
  • Location: United States of America
  • Views: 0
  • Message 6 of 11

Re:Can't access google accounts on my Z Force

2020-02-26, 8:43 AM
Moto a force wants a different google account. I get all the way to the end of my 2 step verification and it shuts me down and goes back to the first page, "THIS PHONE WAS RESET. LOG IN WITH YOUR GOOGLE BLAH BLAH. Need help! I do not want to risk rooting or breaking or any of that! I own the phone fair and square! My **bleep**gin pin even works and it stops me!
Reply
Options

3 Posts

02-26-2020

United States of America

2 Signins

0 Page Views

  • Posts: 3
  • Registered: ‎02-26-2020
  • Location: United States of America
  • Views: 0
  • Message 7 of 11

Re:Can't access google accounts on my Z Force

2020-03-03, 7:36 AM
Moto a force wants a different google account. I get all the way to the end of my 2 step verification and it shuts me down and goes back to the first page, "THIS PHONE WAS RESET. LOG IN WITH YOUR GOOGLE BLAH BLAH. Need help! I do not want to risk rooting or breaking or any of that! I own the phone fair and square! My **bleep**gin pin even works and it stops me!
Reply
Options

3 Posts

02-26-2020

United States of America

2 Signins

0 Page Views

  • Posts: 3
  • Registered: ‎02-26-2020
  • Location: United States of America
  • Views: 0
  • Message 8 of 11

Re:Can't access google accounts on my Z Force

2020-03-03, 7:37 AM
Moto a force wants a different google account. I get all the way to the end of my 2 step verification and it shuts me down and goes back to the first page, "THIS PHONE WAS RESET. LOG IN WITH YOUR GOOGLE BLAH BLAH. Need help! I do not want to risk rooting or breaking or any of that! I own the phone fair and square! My **bleep**gin pin even works and it stops me!
Reply
Options

13097 Posts

03-05-2018

United States of America

1257 Signins

170830 Page Views

  • Posts: 13097
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170830
  • Message 9 of 11

Re:Can't access google accounts on my Z Force

2020-03-12, 16:03 PM

Hi FraGott45,

 

Thanks for posting on the thread. Have you tried logging in your previous Google account?

 

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

1 Posts

05-30-2020

Philippines

1 Signins

5 Page Views

  • Posts: 1
  • Registered: ‎05-30-2020
  • Location: Philippines
  • Views: 5
  • Message 10 of 11

Re:Can't access google accounts on my Motorola Moto Z Play

2020-05-30, 13:40 PM
Hi, I am encountering a problem with my Moto Z play after resetting thru the factory setting. It seems that the email that I used can't be accessed. I tried forgetting pass and anything that I could think of doing but I still can't open my Moto Z without entering the email address. Can someone assist me on this? It would be a big help. Thank you.
IMG_20200530_213937.jpg
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms