01-09-2018 09:27 PM - edited 01-10-2018 03:51 AM
As the title says I am unable to set my Wifi band to 2.4 ghz or 5 ghz. I go to my wifi settings and there is no option and I'm on Android Oreo.
01-10-2018 03:33 AM
May I know how are you trying to select the option to change to 2.4Ghz or 5.0 Ghz? Are you going to settings > wifi > advanced settings?
Could you share us a screenshot after connecting to wifi for us further look? Also, please update your profile with IMEI for further investigation.
01-10-2018 04:00 PM
There is no advanced settings. In settings there's a section called Network and Internet. There's no option to choose a specific WiFi band. It keeps switching bands randomly. It says WiFi disconnected at least once every hour. I'm so done with this phone my proximity sensor keeps cutting off too.
01-11-2018 08:31 AM
We are sorry about that, unfortunately, we do not have any option to change the same manually as it depends on the wifi router being used as the same fluctuates.
02-11-2018 05:23 PM - edited 02-11-2018 05:28 PM
For the Verizon Moto Z2 Force they need to add a option in the WIFI settings in the next update for us to choose the WiFi band manually. It's basically stuck on automatic so if I go to a different room than my router the 5ghz will drop and it'll switch to 2.4ghz. I'm telling you it disconnects constantly and I mean at least five times a day It'll say WiFi disconnected. Playing any multiplayer games is basically impossible. I have another phone and the option is there. I can manually set it to 5ghz 2.4ghz or automatic. A $200 phone has this important setting but a $800 phone doesn't.
02-12-2018 08:57 AM
Look it just did it again as I was typing the message to you. It does this crap constantly.
Sorry about my earlier response, I think we can actually change this to one frequency band. Please follow the steps and let us know how it goes?
Please let us know if this helps?
02-12-2018 06:09 PM
I think this option was removed from Android in N AKA 7.0. I can also not do this with my Z2 as well on Oreo aka 8.0. I have used a 3rd party app to change it when I needed too. I have a Google WiFi router that does not show 2 separate SSIDs like years ago. So for me to connect smart home devices I have to use a 2.4 connection, since they don't work on the 5.0. Drove me nuts until I found that app. Let me know if you want a link to it.