09-25-2018 11:19 AM
Ok, so I've updated my info (you acknowledged this in another message), but you still have not offered a real solution to this problem!
Please provide real assistance with real fixes for my phone! I'm fed up with having to have several portable chargers with me so I can have one attached to my phone at all times to keep my phone from shutting off more times than I can count every single day!
I did not have these problems prior to the dumbest update ever and should not have them now! These problems were caused by the update and someone needs to come up with a real solution!!
My daughter bought me this phone and is still paying on it and I can't afford to get another one and I should not have to pay any money out of pocket to replace it...that includes not paying the stupid insurance replacement cost of any amount!! I did not cause this problem, my phone did not cause this problem... Motorola, Lenova, Verizon and the developer of the Oreo operating system caused this problem and one or all of you needs to put your big boy or girl panties on and man up to your responsibility for this fiasco and fix the problem or provide everyone of us who are complaining of the exact same problem with a brand new phone...and I don't mean a refurbished phone, I mean a new phone. And one of our choosing, whether that be a new Motorola Z Force Droid or another phone of our choosing. It's time for big brand companies to feel the same bite we feel when this crap happens to us! If it was happening to you, you would be just as angry and irritated as we are, put yourselves in our shoes and see how you feel!! Trust me, you'd be pissed off too!
I don't think there is much assistance they can offer. Except tell you which app is crashing your phone as of the time they view your check-in data. And then suggest you uninstall it. Then another app will just take it's place as the problem, and again, and again, and again. Oreo 8.0 is the problem. I understand that a Moto employee cannot say that, they can't say that any version of Android is just plain bad. But we can, and Oreo 8.0 is bad. That's why Google pushed out an 8.1 update. Our phones should have remained on 7.1.1, they were running fine. All these problems started as soon as we received 8.0. All we can really do is backup personal data and factory reset the phoen and hope it runs good for a while. Then repeat that process until it's time to get a new phone.
First, I don't work for Motorola. I volunteer here. But from what I've seen this is definitely not a 8.0 issue. I have 8.0 on 4 phones without any issues. A Z Force Droid, Z2 Force, LG V30, Samsung S8+. So if it was the OS I'm sure I'd be having the same issue stated here. My belief is that this is a hardware issue. My Z Force Droid is fine so far. But it could change. I really don't like phones without a removable battery but there are almost done with this feature anymore sadly. So if the battery goes it now needs repair instead of a simple swap of a battery. I will say there are many here with the same issue and I can't say if Motorola will do anything more than warranty repair, paid repairs or replace with a refurbished unit. By the way 8.1 is more of a Bluetooth fix for certain older device compatibility with of course other tweaks. Im highly doubtful any of my phones will see 8.1 though. Wish I had a fix for this but I don't except repair. Believe me, I understand your anger. I'd be upset as well.
09-25-2018 11:30 AM
09-25-2018 11:32 AM
It is always possible that a hardware failure is part of the problems being decribed. But that doesn't explain all of the Z Force Droid posts in the past 2 months with numerous issues, and all started after the 8.0 update. Maybe 8.0 isn't bad as a whole, I might be wrong there. My husband has a Z2 Force with 8.0 and it runs pretty good, it was loaded with that when he bought it. But his Z Force Droid is a different story. It was fine on a Friday, running great and lasting all day. He upgraded to 8.0 on a Saturday and ever since he had to charge his phone numerous times a day. Every time he uninstalled whatever app was the highest battery user another would just jump in it's polace and kill the battery very fast. If that was bad hardware, why was it fine on a Friday and horrible on Saturday following the 8.0 update, and every day thereafter? I don't mean to be argumentative, but there seems to be something wrong with the Z Force 8.0 update, something more than just a lot of hardware failing at the same time.
09-25-2018 12:28 PM - edited 09-25-2018 12:32 PM
Agreed. It simply makes no sense to claim every single person reporting nearly identical problems immediately following the 8.0 update is simultaneously having hardware issues. Clearly, the older Moto Z models were not designed with 8.0 in mind and the hardware is being affected by the OS. Unfortunately, it is far easier to claim it's a device problem because that means we have to bear the responsibility to get it fixed or replaced. That means we pay for it rather than Motorola having to take time and money to fix what they broke.
09-25-2018 01:08 PM - last edited on 10-01-2018 06:38 AM by Agent_Rich
Imho, usually the first OS upgrade tends to go pretty smoothly. It's that second OS upgrade, that on a nearly or over 2 year old phone where you start seeing alot of issues. I loved my DT2, and that last Nougat upgrade just broke the camels back. I have no doubt that some of the issues were simply old hardware that just wasn't up to the task of the newer OS. Luckily, I had that refresh to fall back on, and got the Z Force on Nougat as a replacement.
At first I was upset at not getting another DT2 replacement, as the ZF had no wireless charging, ear phone jack, smaller battery, etc, etc, but once I got an Incipio Wireless Battery Pack and realized I never used the ear phone jack, I never looked back. Luckily, my upgrade to Oreo was smooth, but I'm **removed** glad the Z Force is NOT getting any more OS upgrades. It's running smooth, no issues whatsover, and I'm getting 3-4 days battery life on average. I can run this phone now until it literally dies.
All I can recommend after being at wits end after the Nougat update on the DT2 is, FOLLOW the support instructions here. Do everything the Moderators say, and report back promptly. Trust me, they get no bonuses or pats on the back, but are truly trying to help. If they suggest running a while in Safe Mode, DO IT, and report back. If they suggest a full reset, DO IT, but do a full back up first. It's really not that bad anymore. Calibrate the battery, etc, as well. However, across the board, realize that you will should not expect long battery life on a 2 year old phone. Its totally normal to loose a significant portion of the life by then.
Edited: due to site rules violation -preferred language - Rich
09-25-2018 01:14 PM
Unfortunately, many of us have done exactly what was recommended and it accomplished nothing. And while I understand that the older the phone becomes, the battery life lessens, these issues came up immediately after the 8.0 update. The dramatic drain was not present before 8.0.
09-25-2018 01:20 PM
Just because you have the same type of Motorola it doesn't mean that it isn't the OS. Rapid charge batteries are at an increased rate of fry up. Only a portion of models of whatever type of phone is affected by Android upgrades.
09-25-2018 01:28 PM - edited 09-25-2018 01:36 PM
How long does your phone normally last now? Say you get up at 7:00am, by the end of the day, where are you at on the main battery. NOTE, if you are using a Battery Pack Mod, it's important to remove it to isolate the issue.
I'm now at 9h26m, moderate usage, and I have 86% left on main and 100% on BP.
Assuming you are over say 40% by evening, take a screen shot of App usage at the bottom of the Battery app.
Let's see what's eating the battery up.
Then tomorrow, put it into safe mode and try it again.
Ultimately, I've read the entire thread, but I have yet to see you post exactly what you have running that could be causing the problem here. All I'm saying is, the Z Force is fully capable of running Oreo perfectly, if the software and apps are installed correctly, nothing has gone rouge, and the battery is in good shape. I have no incentive to BS you. Take the time to follow the troubleshooting tips and maybe you'll get lucky.