02-11-2019 05:43 AM - edited 02-11-2019 05:48 AM
In about phone, it only shows Phone name as "Moto Z2". But I can't find Moto Z2 support forum here.
Does this mean my phone is Moto Z2 force ?
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02-11-2019 05:53 AM
It's either a Z2 Play or a Z2 Force. Those were the only two models of Z2 released. Is the Moto logo on the top of the phone? That's a Z2 Play. Or is the Moto logo on the bottom of the phone? That's a Z2 Force.
02-12-2019 09:26 AM
Settings > System > About Phone > Model doesn't exist on my phone.
Settings > System > About Phone > phone name shows Moto z2
Settings > System > About Phone > hardware information > sku shows XT1789-01
02-12-2019 01:37 PM
I'd like to make sure of this. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.
Need help updating your profile? See here.