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tjyang
SCSI Port
Posts: 35
Registered: ‎10-25-2015
Location: US
Views: 821
Message 1 of 19

How to identify my Z2 phone ?

In about phone, it only shows Phone name as "Moto Z2". But I can't find Moto Z2 support forum here.

 

Z-forums.png.PNG

Does this mean my phone is Moto Z2 force ? 

sajokaz
Bit Torrent
Posts: 3,600
Registered: ‎04-04-2013
Location: US
Views: 812
Message 2 of 19

Re: How to identify my Z2 phone ?

It's either a Z2 Play or a Z2 Force.  Those were the only two models of Z2 released.  Is the Moto logo on the top of the phone?  That's a Z2 Play.  Or is the Moto logo on the bottom of the phone?  That's a Z2 Force.

~Scott
tjyang
SCSI Port
Posts: 35
Registered: ‎10-25-2015
Location: US
Views: 797
Message 3 of 19

Re: How to identify my Z2 phone ?

 
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wrightpc
Punch Card
Posts: 6
Registered: ‎01-30-2010
Location: US
Views: 777
Message 4 of 19

Re: How to identify my Z2 phone ?

There is a model number beside the charging port on my Verizon z2 force: XT1789-01.

Check your model number and google it.

tjyang
SCSI Port
Posts: 35
Registered: ‎10-25-2015
Location: US
Views: 765
Message 5 of 19

Re: How to identify my Z2 phone ?

Thanks, I googled the model number beside charging port. And it is same number like yours.

Senior MotoAgent
Senior MotoAgent
Posts: 5,361
Registered: ‎03-05-2018
Location: US
Views: 719
Message 6 of 19

Re: How to identify my Z2 phone ?

Hi tjyang,

 

You would know the model of your phone by going to the Settings > System > About Phone > Model. 

 

 

Best regards,
Rich
Motorola Support

wrightpc
Punch Card
Posts: 6
Registered: ‎01-30-2010
Location: US
Views: 714
Message 7 of 19

Re: How to identify my Z2 phone ?

Settings > System > About Phone > Model doesn't exist on my phone.

Settings > System > About Phone > phone name shows Moto z2

Settings > System > About Phone > hardware information > sku shows XT1789-01

sajokaz
Bit Torrent
Posts: 3,600
Registered: ‎04-04-2013
Location: US
Views: 711
Message 8 of 19

Re: How to identify my Z2 phone ?

I think the About Phone > Model option was removed with the Oreo update

~Scott
tjyang
SCSI Port
Posts: 35
Registered: ‎10-25-2015
Location: US
Views: 699
Message 9 of 19

Re: How to identify my Z2 phone ?

Please take this report as RFE(Request For Enhancement).  It really doesn't look good for motorola to have   their customers  resolved to google their phone model number. 

Senior MotoAgent
Senior MotoAgent
Posts: 5,361
Registered: ‎03-05-2018
Location: US
Views: 686
Message 10 of 19

Re: How to identify my Z2 phone ?

Hi tjyang,

 

I'd like to make sure of this. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well. 

Need help updating your profile? See here.

 

Best regards,
Rich
Motorola Support

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