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tjyang
Not applicable
Posts: 35
Registered: ‎10-25-2015
Location: US
Views: 920
Message 1 of 19

How to identify my Z2 phone ?

In about phone, it only shows Phone name as "Moto Z2". But I can't find Moto Z2 support forum here.

 

Z-forums.png.PNG

Does this mean my phone is Moto Z2 force ? 

sajokaz
Not applicable
Posts: 3,678
Registered: ‎04-04-2013
Location: US
Views: 911
Message 2 of 19

Re: How to identify my Z2 phone ?

It's either a Z2 Play or a Z2 Force.  Those were the only two models of Z2 released.  Is the Moto logo on the top of the phone?  That's a Z2 Play.  Or is the Moto logo on the bottom of the phone?  That's a Z2 Force.

~Scott
tjyang
Not applicable
Posts: 35
Registered: ‎10-25-2015
Location: US
Views: 896
Message 3 of 19

Re: How to identify my Z2 phone ?

 
wrightpc
Not applicable
Posts: 6
Registered: ‎01-30-2010
Location: US
Views: 876
Message 4 of 19

Re: How to identify my Z2 phone ?

There is a model number beside the charging port on my Verizon z2 force: XT1789-01.

Check your model number and google it.

tjyang
Not applicable
Posts: 35
Registered: ‎10-25-2015
Location: US
Views: 864
Message 5 of 19

Re: How to identify my Z2 phone ?

Thanks, I googled the model number beside charging port. And it is same number like yours.

Agent_Rich
Not applicable
Posts: 5,601
Registered: ‎03-05-2018
Location: US
Views: 818
Message 6 of 19

Re: How to identify my Z2 phone ?

Hi tjyang,

 

You would know the model of your phone by going to the Settings > System > About Phone > Model. 

 

 

Best regards,
Rich
Motorola Support

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wrightpc
Not applicable
Posts: 6
Registered: ‎01-30-2010
Location: US
Views: 813
Message 7 of 19

Re: How to identify my Z2 phone ?

Settings > System > About Phone > Model doesn't exist on my phone.

Settings > System > About Phone > phone name shows Moto z2

Settings > System > About Phone > hardware information > sku shows XT1789-01

sajokaz
Not applicable
Posts: 3,678
Registered: ‎04-04-2013
Location: US
Views: 810
Message 8 of 19

Re: How to identify my Z2 phone ?

I think the About Phone > Model option was removed with the Oreo update

~Scott
tjyang
Not applicable
Posts: 35
Registered: ‎10-25-2015
Location: US
Views: 798
Message 9 of 19

Re: How to identify my Z2 phone ?

Please take this report as RFE(Request For Enhancement).  It really doesn't look good for motorola to have   their customers  resolved to google their phone model number. 

Agent_Rich
Not applicable
Posts: 5,601
Registered: ‎03-05-2018
Location: US
Views: 785
Message 10 of 19

Re: How to identify my Z2 phone ?

Hi tjyang,

 

I'd like to make sure of this. Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well. 

Need help updating your profile? See here.

 

Best regards,
Rich
Motorola Support

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