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ashrip
Fanfold Paper
Posts: 3
Registered: ‎01-03-2019
Location: US
Views: 659
Message 1 of 6

Issue with USB to 3.5 mm audio connector

Hello,

 

I bought Moto Z2 Force on 22 Nov 2018. In the box, I got Phone charger, USB cable, USB to 3.5 mm audio connector along with my new phone. Yesterday, my USB to 3.5 mm audio connector stopped working.

 

I tried to call accessory support. They told me to fill a form and get case number. When I tried to fill the form, I was not able to see connector under any category.

 

Please help me to resolve this issue. Thanks.

Senior MotoAgent
Senior MotoAgent
Posts: 4,476
Registered: ‎03-05-2018
Location: US
Views: 532
Message 2 of 6

Re: Issue with USB to 3.5 mm audio connector

Hi ashrip,

 

Thanks for posting. That's odd. Have you tried using another adapter? Just to see if it will work? Also, sorry for the confusion, we don't have adapters on our accessory support. We can further help, let me know if you're able to test with another adapter. Thanks.

 

Best regards,
Rich
Motorola Support

ashrip
Fanfold Paper
Posts: 3
Registered: ‎01-03-2019
Location: US
Views: 528
Message 3 of 6

Re: Issue with USB to 3.5 mm audio connector

Hi Rich,

 

I tried to use different adapter and it is working fine. I guess, there is some issue with adapaad provided in the box.

 

Thanks.

Senior MotoAgent
Senior MotoAgent
Posts: 4,476
Registered: ‎03-05-2018
Location: US
Views: 308
Message 4 of 6

Re: Issue with USB to 3.5 mm audio connector

Hi ashrip,

 

Thanks for trying another adapater, really appreciate it. We would like to reach you out, can you please update your Forums profile with your contact details (name, contact number, and email address)? Also, please update the IMEI and the carrier tab. Thank you.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

ashrip
Fanfold Paper
Posts: 3
Registered: ‎01-03-2019
Location: US
Views: 302
Message 5 of 6

Re: Issue with USB to 3.5 mm audio connector

Hi Agent_Rich,

 

I have updated Serial/IMEI information in my profile.

 

One more update for you - It is showing incorrect warranty details under "my stuff" section in Moto global portal site. I am working with Moto Support team to correct warranty details in Portal. I have also attached proof of purchase here.

 

Thanks

 

Edited: for privacy - Rich

Senior MotoAgent
Senior MotoAgent
Posts: 16
Registered: ‎08-30-2018
Location: US
Views: 173
Message 6 of 6

Re: Issue with USB to 3.5 mm audio connector

Hello ashrip,

 

I have sent you a private message. When you have a moment can you take a look at it please.

 

Best regards,

 

Becky

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