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3 Posts

05-02-2019

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Lines appear on rear facing camera but not front facing camera

2019-05-02, 19:58 PM

I have horizontal lines that appear when I use the rear facing (selfie) camera. Very subtle, but there. You can see the blur from the lines in this photo:

 

But not on the front facing camera.

 

 

I've cycled power - did nothing.

I've cleared cache - did nothing.

I haven't cleared data or done factory reset. 

 

Thoughts?

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13121 Posts

03-05-2018

United States of America

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Re: Lines appear on rear facing camera but not front facing camera

2019-05-02, 20:46 PM

Hi zulaya,

 

Thanks for posting and for the sample photo. I can see the distortion, it looks like a hardware failure with the rear camera. Does it show even before taking the picture? Make sure the camera app is up to date in Playstore, just search Moto Camera. Also, test and see if you can replicate the same results in safe mode.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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3 Posts

05-02-2019

United States of America

3 Signins

31 Page Views

  • Posts: 3
  • Registered: ‎05-02-2019
  • Location: United States of America
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  • Message 3 of 6

Re: Lines appear on rear facing camera but not front facing camera

2019-05-03, 13:30 PM

Thanks for your note.

 

I checked the Camera in Play Store. It didn't have an update available and shows last updated on 3/4/19.

 

The distortion does appear before I take the photo.

I tried in Safe Mode and got the same result:

 

 

 

 

 

Next steps?

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13121 Posts

03-05-2018

United States of America

1258 Signins

170995 Page Views

  • Posts: 13121
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  • Message 4 of 6

Re: Lines appear on rear facing camera but not front facing camera

2019-05-03, 14:47 PM

Hi zulaya,

 

Thanks for checking and for another screenshot. There's nothing else I could think of but to do a full factory data reset without restore (Setting > System > Reset > Factory Data Reset) otherwise, I would recommend sending the phone for repair. Please note, backup your data before doing reset so you won't lose them. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

08-31-2020

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Re:Lines appear on rear facing camera but not front facing camera

2020-08-31, 6:15 AM

this is happening to my device as well and not until i reset it did it begin doing this. my boyfriend jut got the same exact phone in great condition and his is doing the same exact thing. right after i had him do the software update .

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13121 Posts

03-05-2018

United States of America

1258 Signins

170995 Page Views

  • Posts: 13121
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 170995
  • Message 6 of 6

Re:Lines appear on rear facing camera but not front facing camera

2020-09-01, 17:54 PM

Hi demidev392,

 

I would like to help. I just want to make sure did you restore your apps and backup after doing factory data reset? Can this be seen in the screen just by launching the camera? If possible, can you share a sample photo showing the lines/distortion? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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