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12-12-2020

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Messages

2020-12-12, 15:18 PM

My "Messages" app stopped copy and paste function. How do I fix it?

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Messages

2020-12-12, 16:04 PM

Restart phone. If you did that already, try clearing cache & storage from the messages app, then restart.

 

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■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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3 Posts

12-12-2020

United States of America

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Re:Messages

2020-12-12, 16:21 PM

I have done all that.  This seems like a common problem.  Is it because of the latest update?

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

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Re:Messages

2020-12-12, 16:34 PM

Which update - the recent disastrous Google Carrier Services update?

 

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■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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3 Posts

12-12-2020

United States of America

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  • Posts: 3
  • Registered: ‎12-12-2020
  • Location: United States of America
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Re:Messages

2020-12-12, 16:42 PM

I'm not sure what the "disastrous Google Carrier Services update" is.    I did the system software update, OCL27.76-69

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1554 Posts

08-15-2020

United Kingdom of Great Britain and Northern Ireland

524 Signins

13360 Page Views

  • Posts: 1554
  • Registered: ‎08-15-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 13360
  • Message 6 of 6

Re:Messages

2020-12-12, 17:01 PM

Forget I mentioned that update then (it didn't effect everyone).

Personally, I never automatically blame general updates for anything that goes amiss. So you will need to do some more troubleshooting then.

If clipboard is working elsewhere as in other apps, you could try resetting app preferences and if that doesn't work there is always the nuclear option of factory reset.

Alternatively, hang on here for further advice from others.

 

.

■ I am not a Motorola/Lenovo Employee. I am a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. ■
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