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Moto Z Phones - Mod CapableMoto Z Force
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2 Posts

06-10-2017

United States of America

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Moto Mod Hasselblad True Zoom, guide pin missing

2017-06-10, 0:32 AM

Ok,  I have a Moto Z Force. and a Moto Mod Hasselblad True Zoom.

 

On the back of the True Zoom, the guide pin that hits the hole on the back of the phone is MISSING.

 

Therefore when the True Zoom is attached to the back of the camera and you goto press the orange photo button the True Zoom slides out of place and camera shuts off/disconnects.  

 

I bought the True Zoom second hand so taking it back to Verizon isn't going to work.  How can I get a new pin?  Where can I get a new pin?   I can put the thing in myself,  just need it.

 

Thank you

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1086 Posts

11-15-2011

United States of America

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Re: Moto Mod Hasselblad True Zoom, guide pin missing

2017-06-10, 13:35 PM
I'd try calling Motorola support.
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3454 Posts

10-05-2016

Philippines

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Re: Moto Mod Hasselblad True Zoom, guide pin missing

2017-06-12, 13:29 PM

Hi P3_Super_Bee,

 

 Would you take a picture of your phone showing that there is a missing pin? This would be helpful, thanks.

 

Regards,
Jess
Motorola Support

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89 Posts

10-02-2013

United States of America

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Re: Moto Mod Hasselblad True Zoom, guide pin missing

2017-08-01, 14:06 PM

 Does the image from the web show the pin he is missing? I need to look at mine as it has the same issues but I never noticed if I have the pin or not! I will look later...

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1 Posts

03-19-2019

United States of America

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  • Message 5 of 11

Re: Moto Mod Hasselblad True Zoom, guide pin missing

2019-03-19, 21:44 PM

I also have this pin missing. The camera moves arround when attacted to the phone with this pin missing

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13121 Posts

03-05-2018

United States of America

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  • Message 6 of 11

Re: Moto Mod Hasselblad True Zoom, guide pin missing

2019-03-26, 21:04 PM

Hi cecsrmgr,

 

Thanks for posting. Which pin is missing? I recommend sending it for repair/replacement. 

 

Best regards,
Rich
Motorola-Lenovo Support



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1 Posts

12-29-2019

United States of America

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  • Message 7 of 11

Re: Moto Mod Hasselblad True Zoom, guide pin missing

2019-12-29, 13:40 PM

I have the guide pin missing on my Moto Mod Hasselblad True Zoom as well.

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89 Posts

10-02-2013

United States of America

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  • Message 8 of 11

Re: Moto Mod Hasselblad True Zoom, guide pin missing

2019-12-29, 17:13 PM

 wrote:

I have the guide pin missing on my Moto Mod Hasselblad True Zoom as well.


I just examined mina again and after several years it's still there. See photo...

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13121 Posts

03-05-2018

United States of America

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  • Message 9 of 11

Re: Moto Mod Hasselblad True Zoom, guide pin missing

2019-12-30, 15:25 PM

Hi KaBoom66,

 

I'd like to check this, can you send me a private message of the serial number of the mod? Also, will appreciate it if you can share a sample photo. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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1 Posts

05-17-2020

United States of America

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  • Message 10 of 11

Re:Moto Mod Hasselblad True Zoom, guide pin missing

2020-05-28, 22:07 PM
I also have this issue with the hasselblad true zoom is it something I could fix with a solder or is there hardware in the guide pin that makes it work?
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