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Moto Z Force SD card disappears repeatedly

2016-09-04, 6:01 AM

Sandisk 128gb Extreme, works for a while, then eventually the phone says i have no sd card inserted. Removing, rebooting, or just ejecting and remounting makes it work for a little while again. 

 

Bad SD card? Or bug with the phone or operating system.

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3 Posts

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Re: Moto Z Force SD card disappears repeatedly

2016-09-04, 6:36 AM

Id like to add, while the phones systems and apps cant recognize theres an sd card in (camera, photos, etc)... File explorer allows me to view the sd card, and even open contents or play videos even from the sdcard..

 

Wierd!!

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Re: Moto Z Force SD card disappears repeatedly

2016-09-06, 3:31 AM

*UPDATE* Returned the phone for replacement... All was good with the SD card. Until i accepted the over the air "security update" from verizon today.... Now same issue. Sd card does not work. 

 

Verizon.... Stop breaking things eith updates. Happens for years...

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02-02-2016

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Re: Moto Z Force SD card disappears repeatedly

2016-09-06, 15:21 PM

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

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01-03-2010

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  • Message 5 of 14

Re: Moto Z Force SD card disappears repeatedly

2017-07-30, 19:39 PM

I have the same problem.  Seemed to occurr every time there was a phone update.  It would say the SD card was not found but would be okay if I removed the SD card and put it back in.  Then a couple of days ago it stopped seeing the card again but removing and re-inserting it hasn't helped.  This problem was listed as solved but there is no solution here, just a post that he got anew phone and it seemed to work at first but then the same problem started on his knew phone.  Then you replied that you would get back to him and NADA in almost a year.


wrote:

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943


 

Henry J Chinery, III
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206 Posts

10-20-2013

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  • Message 6 of 14

Re: Moto Z Force SD card disappears repeatedly

2017-07-31, 18:53 PM

YOu know, now that you mention this, since one of the later updates, everytime I reboot my Z force, some of the icons on my home screen disappear.  I have to readd them every time.   I also get the SD card not recognized for a minute or two, then it resolves itself.   This is a Samsung 128G Pro+.   Never had the issue before.  It is formatted as adoptable memory, and always has been.

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01-03-2010

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Re: Moto Z Force SD card disappears repeatedly

2017-07-31, 20:23 PM

Yes, I've had icons randomly disappear on me as well.

Henry J Chinery, III
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91 Posts

07-08-2012

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  • Message 8 of 14

Re: Moto Z Force SD card disappears repeatedly

2017-08-01, 13:32 PM

My sd card started disappearing a day ago. Never happened before this. The motorola File manager (i believe its a moto app) recognizes the extra memory from the card, but doesn't recognize the card as being mounted.  It also notes all data types as being 0B.  I moved all my storage to my sd card when I first installed it.  

 

Also having trouble downloading some app's. Google play store throws a message saying the phone is out of memory and delete some photos or other files to make room, yet all my storage points to the sd card which the phone can't find.  (I bet that's why play store says out of storage, it can't find the sd card that is supposed to be there for it to place the data on.

 

One app in particular throws this message when I try to install it. "Landmark Credit Union Mobile" can't be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: 963).  The 'get help trouble shooting is a link that takes me here: https://support.google.com/googleplay/troubleshooter/6332137?visit_id=1-636371907036539828-3269479079&p=fix_download_install&hl=en&rd=1   

But these instructions don't help or fix the problem. When I check the phone if I have storage available, I do. Both Internal and External have storage available.  The phone see's the sd card and knows how much data is on it, yet it can't access it.

 

This is very frustrating.  All my music is on the sd card, but now I got Bupkis to listen to and I'm leaving on a an 8 hour road trip today!  aaarrrrrgggggggg!!!

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5 Posts

01-03-2010

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  • Message 9 of 14

Re: Moto Z Force SD card disappears repeatedly

2017-08-01, 14:13 PM

NOT SOLVED!    This post was marked as solved but it never was.  The original poster said he got a new phone and that one worked, until it didn't.  He then proceeded to blame Verizon.  Though Verizon may have some culpability, so does Motorola.  Moto Z Force SD card disappears after every update and now won't be recognized after removing and re-inserting it, says "SanDisk SD card missing, Reinsert this device" again.

Henry J Chinery, III
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91 Posts

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  • Message 10 of 14

Re: Moto Z Force SD card disappears repeatedly

2017-08-01, 18:07 PM

Maybe we need to start a new thread since this one is marked solved and its not. I'm  checking with a moderator.

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