Motorola Community

Moto Z Phones - Mod CapableMoto Z Force
All Forum Topics
Options

2 Posts

08-25-2016

US

3 Signins

59 Page Views

  • Posts: 2
  • Registered: ‎08-25-2016
  • Location: US
  • Views: 59
  • Message 1 of 103

Moto Z Force scratched screens

2016-08-25, 17:10 PM
Picked up 2 Moto Z Force for my wife and I and after a couple of weeks both have scratches in the screen. I always have used Motorola phones and never with any type of screen protector without having any scratches.
Solved! See the solution
Reply
Options

28302 Posts

02-02-2016

US

5839 Signins

132760 Page Views

  • Posts: 28302
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 2 of 103

Re: Moto Z Force scratched screens

2016-08-25, 17:58 PM

wrote:
Picked up 2 Moto Z Force for my wife and I and after a couple of weeks both have scratches in the screen. I always have used Motorola phones and never with any type of screen protector without having any scratches.

The "unbreakable" screen on the Z force actually has a plastic top layer that is replaceable. It will not break if you drop it, but it can be scratched - that is shattershield.

 

The holy grail is unbreakable and unscratchable - but it hasn't been found. 

 

More about Shattershield and how to replace:

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/111991/p/30,6720,9833/kw/shattershield%20lens

 

replacement lens link is broken right now.... but someone is working on it. 


* Search box is your friend * I don't respond to PM if question belongs in forum

0 person found this solution to be helpful.

This helped me too

Reply
Options

2 Posts

08-25-2016

US

3 Signins

59 Page Views

  • Posts: 2
  • Registered: ‎08-25-2016
  • Location: US
  • Views: 59
  • Message 3 of 103

Re: Moto Z Force scratched screens

2016-08-25, 18:08 PM
Thanks Will look into it.
Reply
Options

30 Posts

08-06-2016

US

125 Signins

725 Page Views

  • Posts: 30
  • Registered: ‎08-06-2016
  • Location: US
  • Views: 725
  • Message 4 of 103

Re: Moto Z Force scratched screens

2016-08-30, 3:16 AM

any updates on the broken link?  I have scratches on my screen from it just being in my pocket.

Reply
Options

18195 Posts

02-03-2016

US

2281 Signins

55667 Page Views

  • Posts: 18195
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 55667
  • Message 5 of 103

Re: Moto Z Force scratched screens

2016-08-30, 16:40 PM

wrote:

any updates on the broken link?  I have scratches on my screen from it just being in my pocket.


We're still working on it -- sorry for the delay. Hope to have it available soon.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

1 Posts

09-15-2016

US

1 Signins

9 Page Views

  • Posts: 1
  • Registered: ‎09-15-2016
  • Location: US
  • Views: 9
  • Message 6 of 103

Re: Moto Z Force scratched screens

2016-09-15, 20:22 PM

Any word on this? It's now been another two full weeks of "looking into it". I'm about ready to just try to replace my Lens with a glass screen protector; it's insanely susceptible to scratches and pockmarks out of the box and there's still no way to replace it through you guys. The phone has been out for over a month and a half now. This is ridiculous.

Reply
Options

18195 Posts

02-03-2016

US

2281 Signins

55667 Page Views

  • Posts: 18195
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 55667
  • Message 7 of 103

Re: Moto Z Force scratched screens

2016-09-16, 15:03 PM

wrote:

Any word on this? It's now been another two full weeks of "looking into it". I'm about ready to just try to replace my Lens with a glass screen protector; it's insanely susceptible to scratches and pockmarks out of the box and there's still no way to replace it through you guys. The phone has been out for over a month and a half now. This is ridiculous.


Agree, they should have been ready. It's a holiday right now in China so we're unable to get an update, but I'm hopeful that we'll have movement next week. Hang in there!

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

3 Posts

10-25-2016

US

17 Signins

221 Page Views

  • Posts: 3
  • Registered: ‎10-25-2016
  • Location: US
  • Views: 221
  • Message 8 of 103

Re: Moto Z Force scratched screens

2016-10-25, 19:04 PM

Any update on this?  Over a month later, and no link update, or parts available.  Is there any way to get a replacement lense?  

 

This is frustrating, to put it lightly.  Is there any way to demote this to "not solved", as my phone isn't fixed and there's no way to fix it?

Reply
Options

51 Posts

06-07-2010

US

150 Signins

1462 Page Views

  • Posts: 51
  • Registered: ‎06-07-2010
  • Location: US
  • Views: 1462
  • Message 9 of 103

Re: Moto Z Force scratched screens

2016-10-27, 2:54 AM
wrote:

Any update on this?  Over a month later, and no link update, or parts available.  Is there any way to get a replacement lense?  

 

This is frustrating, to put it lightly.  Is there any way to demote this to "not solved", as my phone isn't fixed and there's no way to fix it?


This ^

Reply
Options

12354 Posts

02-02-2016

US

2935 Signins

20947 Page Views

  • Posts: 12354
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 20947
  • Message 10 of 103

Re: Moto Z Force scratched screens

2016-10-27, 2:57 AM

At the present time, to the extent that it can be solved, it is solved.  The only way to replace the Shattershield lens is to send it in.

 

Nobody is happy about that.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete