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Moto Z Phones - Mod CapableMoto Z Force
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18179 Posts

02-03-2016

US

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  • Message 11 of 103

Re: Moto Z Force scratched screens

2016-10-31, 14:43 PM

wrote:

At the present time, to the extent that it can be solved, it is solved.  The only way to replace the Shattershield lens is to send it in.

 

Nobody is happy about that.


I have a temporary solution for anyone who needs a replacement lens. Just post here and I'll follow up via email.

 

Thanks -- sorry for this delay!

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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4 Posts

10-28-2016

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  • Message 12 of 103

Re: Moto Z Force scratched screens

2016-11-01, 10:57 AM

Ok Matt. Count me in....

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4 Posts

10-28-2016

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  • Message 13 of 103

Re: Moto Z Force scratched screens

2016-11-03, 16:38 PM

wrote:

wrote:

At the present time, to the extent that it can be solved, it is solved.  The only way to replace the Shattershield lens is to send it in.

 

Nobody is happy about that.


I have a temporary solution for anyone who needs a replacement lens. Just post here and I'll follow up via email.

 

Thanks -- sorry for this delay!


So what is the solution for scratched shatterscreen lens? I replied but never got email from you.

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3 Posts

10-25-2016

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  • Message 14 of 103

Re: Moto Z Force scratched screens

2016-11-03, 16:43 PM
wrote:

wrote:

At the present time, to the extent that it can be solved, it is solved.  The only way to replace the Shattershield lens is to send it in.

 

Nobody is happy about that.


I have a temporary solution for anyone who needs a replacement lens. Just post here and I'll follow up via email.

 

Thanks -- sorry for this delay!



Posting here, please let me know what the fix is.  Hoping it's not getting a new phone.  Thanks!

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10 Posts

11-11-2014

US

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  • Message 15 of 103

Re: Moto Z Force scratched screens

2016-11-05, 20:32 PM

Matt,

I purchased this device with out a screen protector after being assured a replacement lens would be available for purchase in the near future. Months later, a solution has yet to be provided. While this device is a great piece of equipment, it is becoming increasingly difficult to invest and have faith in Lenovo/Motos mobile division.

Please contact me directly with details regarding the current temporary solution.

Much appreciation in advance. Thanks.

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10 Posts

11-11-2014

US

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  • Message 16 of 103

Re: Moto Z Force scratched screens

2016-11-11, 15:39 PM

Is anyone monitoring this thread? I've yet to receive a response. 

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3 Posts

10-25-2016

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  • Message 17 of 103

Re: Moto Z Force scratched screens

2016-11-11, 17:58 PM

I did recieve a response via PM, and have received my replacement. Thanks Brittany!

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293 Posts

06-15-2016

US

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  • Message 18 of 103

Re: Moto Z Force scratched screens

2016-11-11, 18:20 PM

wrote:

Is anyone monitoring this thread? I've yet to receive a response. 


Hi, let me reach out to you.

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2 Posts

06-05-2012

United States

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  • Message 19 of 103

Re: Moto Z Force scratched screens

2016-11-12, 17:58 PM

Same issue here, I have two week-old moto Z force devices kept in OtterBox defenders when we aren't using the camera or speaker mods. Using a microfiber cloth to clean the screens was enough to scratch them... Amazing. I vote for the lens replacement as well as a complimentary tempered glass screen protector for each...

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1 Posts

11-14-2016

US

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  • Message 20 of 103

Re: Moto Z Force scratched screens

2016-11-14, 1:26 AM

We have the same issue with the screens. The camera lens is the worst. Only 2 months old

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