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3 Posts

07-25-2017

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Moto Z Play fingerprint sensor sometimes doesn't work

2017-07-25, 5:26 AM

Hi
I am facing a strange problem. Sometimes fingerprint sensor doesn't work. On touching no vibration and screen does not unlock. I have to press power button, enter the pin and unlock. After that it will start working.
Anyone facing same problem?
Any solution to this?
Is it hardware problem or some configuration issue??

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5418 Posts

07-12-2014

United States of America

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  • Message 2 of 16

Re: Moto Z Play fingerprint sensor sometimes doesn't work

2017-07-25, 18:42 PM

wrote:

Hi
I am facing a strange problem. Sometimes fingerprint sensor doesn't work. On touching no vibration and screen does not unlock. I have to press power button, enter the pin and unlock. After that it will start working.
Anyone facing same problem?
Any solution to this?
Is it hardware problem or some configuration issue??


Hi Sidmodi,

 

How often and when does this usually happen? Can you make sure that phone is clean and without anything on the sensor that may hinder it from recognizing your fingerprints? Have you also tried removing then adding your fingerprints back?

 

Regards,

JM

Motorola Support

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3 Posts

07-25-2017

India

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Re: Moto Z Play fingerprint sensor sometimes doesn't work

2017-07-26, 8:14 AM

Hello,

 

I tried cleaning the sensor & even tried restarting & removing and againg setting the fingerprint but still the problem is same.

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5418 Posts

07-12-2014

United States of America

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  • Message 4 of 16

Re: Moto Z Play fingerprint sensor sometimes doesn't work

2017-07-26, 20:13 PM

wrote:

Hello,

 

I tried cleaning the sensor & even tried restarting & removing and againg setting the fingerprint but still the problem is same.


The sensor may have trouble reading fingerprints if your finger is wet, oily, dirty or injured. Each finger has a unique print. If you've added only one fingerprint, add more for other fingers you want to use with the sensor.

 

You also have to make sure that your phone's software and all your apps are updated.

 

Can you check to see if this will persist even in safe mode? To reboot in safe mode, press and hold the power button. Touch and hold Power Off, then touch OK to start in safe mode. Let us know what happens.

 

-JM

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1 Posts

10-20-2016

India

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  • Message 5 of 16

Re: Moto Z Play fingerprint sensor sometimes doesn't work

2017-11-06, 3:25 AM

My finger print sensor working perfectly in safemode not in normal mode. Wt to do?

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4 Posts

11-23-2017

United States of America

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  • Message 6 of 16

Re: Moto Z Play fingerprint sensor sometimes doesn't work

2017-11-23, 17:49 PM

Hello there.

 

I am having this same problem, and it just started very randomly and seemingly with cause. It worked afew hours prior as some of my apps required a fingerprint to log in.

 

 

 

 

Has anyone figured anything out? Please help!

Crystal M.
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4 Posts

11-23-2017

United States of America

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  • Message 7 of 16

Re: Moto Z Play fingerprint sensor sometimes doesn't work

2017-11-23, 23:51 PM

Did you ever get your problem to fix, I am having the same issue.

Crystal M.
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21 Posts

08-15-2017

United States of America

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  • Message 8 of 16

Re: Moto Z Play fingerprint sensor sometimes doesn't work

2017-11-28, 19:36 PM

i've definitely noticed this issue intermittently as well, nothing in particular seems to cause it, it just decides to happen sporadically when it feels like it.

 

i do always keep my fingerprints up to date and redo them if i get a cut or scratch on my fingers immediately as well, 8 out of 10 times the sensor works perfectly, the other two, one is when it gets rained on it's totally useless and the other is it just decides to ignore it for absolutely no reason at all.

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7 Posts

02-23-2017

India

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  • Message 9 of 16

Re: Moto Z Play fingerprint sensor sometimes doesn't work

2017-12-09, 8:50 AM

In moto z play finger print sensor not working after update. Suggest good service center in Bangalore

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1 Posts

10-22-2016

India

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  • Message 10 of 16

Re: Moto Z Play fingerprint sensor sometimes doesn't work

2018-01-03, 9:08 AM

I have the same problem with my Moto Z and on trying to use the fingerprint scanner in safe mode,it works perfectly. What's the issue? And please help me on how can i fix it.

 

Thank you.

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