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Kickass9
Fanfold Paper
Posts: 8
Registered: ‎11-05-2018
Location: PK
Views: 135
Message 11 of 20

Re: Moto Z2 Force Applications are Crashing

I have updated my personal info and provided all relevant information in respective components 

Please acknowledge me as soon as possible its urgent

P.sSmiley Tonguereviously i asked you about the app crashing issues and how can it concern me

Build numberSmiley Surprisedcxs27.1.3

Android patch:may 2018

Thnks regard:talha🙂

 

 

 

*Vintage*
Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 128
Message 12 of 20

Re: Moto Z2 Force Applications are Crashing

Hi Kickass9,

 

Thanks for updating your profile, can you please double check the IMEI is missing 1 digit. Thanks. Also, regarding your question, are you having apps crashing concern too? I'll have my colleague check if you're on the right build. Thanks.

 

Best regards,
Rich
Motorola Support

Kickass9
Fanfold Paper
Posts: 8
Registered: ‎11-05-2018
Location: PK
Views: 121
Message 13 of 20

Re: Moto Z2 Force Applications are Crashing

The missing number is rectified by me in the profile you can check it now
Its my earnest request to you for confirming the built number asap because my warranty is on the verge of being over so i might need to replace this depending on  your feedback
Your efforts can be conducive for me.thanks again for time 😀

*Vintage*
Highlighted
Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 113
Message 14 of 20

Re: Moto Z2 Force Applications are Crashing

Hi Kickass9,

 

Can you check now if you have an update? Just go to Settings > System Updates. Let me know.

 

Best regards,
Rich
Motorola Support

Kickass9
Fanfold Paper
Posts: 8
Registered: ‎11-05-2018
Location: PK
Views: 107
Message 15 of 20

Re: Moto Z2 Force Applications are Crashing

I have the option of update available now which was available to me before  too the only problem ocurring here is that security update is not proceeding on my mobile as whenever i try to install it shows
"There was a problem with installation no changes were made"
P.s charger is connected to power outlet
Please resolve this and do let me know plus if any information regarding app crashing on my built number please acknowledge me on that matter

Thanks as always 

Peace

*Vintage*
Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 78
Message 16 of 20

Re: Moto Z2 Force Applications are Crashing

Hi Kickass9,

 

Thanks for providing the error message. Are you using a SIM card? Do you have enough memory space to accept the update? If so, I would suggest doing the factory data reset and then check for updates again.

 

Best regards,
Rich
Motorola Support

Kickass9
Fanfold Paper
Posts: 8
Registered: ‎11-05-2018
Location: PK
Views: 76
Message 17 of 20

Re: Moto Z2 Force Applications are Crashing

Isnt factory data reset the last resort for curing mobile
My issue is relatively not that adverse but mighy also exacerbate in future causing bugs
Please prescribe me the method that can be done without data reset and my memory is not even half way full.m using a sim card also with it
Please enlighten me about any solution that i can use for this
Thnks
*Vintage*
Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 69
Message 18 of 20

Re: Moto Z2 Force Applications are Crashing

Hi Kickass9.

 

I have my colleague help us with this. Can you please try removing your SD card and check for an update again? Would also recommend checking an update while the phone is in safe mode. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

 

Let me know. Thanks. 

 

Best regards,
Rich
Motorola Support
.

Kickass9
Fanfold Paper
Posts: 8
Registered: ‎11-05-2018
Location: PK
Views: 39
Message 19 of 20

Re: Moto Z2 Force Applications are Crashing

Screenshot_20181115-115439.png

 Sir I have replaced my mobile with us cellular carrier z2 force but if you don't mind can you please elaborate on the above geekbench score why it's lower than an average score for Moto z2 force which should be 

Single score:1900

Multi score:6500

Just being curious about this matter

Your reply can be conducive for me🙂

*Vintage*
Senior MotoAgent
Senior MotoAgent
Posts: 3,304
Registered: ‎03-05-2018
Location: US
Views: 28
Message 20 of 20

Re: Moto Z2 Force Applications are Crashing

Hi Kickass9,

 

Thanks for updating me I appreciate it. In regards to your question, please create a new thread for that topic so we won't clutter on the site, and for us to make it easier to follow on this thread. Thank you. 

 

Best regards,
Rich
Motorola Support

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