11-07-2018 10:27 AM
I have updated my personal info and provided all relevant information in respective components
Please acknowledge me as soon as possible its urgent
P.sreviously i asked you about the app crashing issues and how can it concern me
Android patch:may 2018
11-08-2018 09:02 AM
Thanks for updating your profile, can you please double check the IMEI is missing 1 digit. Thanks. Also, regarding your question, are you having apps crashing concern too? I'll have my colleague check if you're on the right build. Thanks.
11-08-2018 10:17 AM - edited 11-08-2018 10:50 AM
The missing number is rectified by me in the profile you can check it now
Its my earnest request to you for confirming the built number asap because my warranty is on the verge of being over so i might need to replace this depending on your feedback
Your efforts can be conducive for me.thanks again for time 😀
11-08-2018 05:59 PM - edited 11-08-2018 06:02 PM
I have the option of update available now which was available to me before too the only problem ocurring here is that security update is not proceeding on my mobile as whenever i try to install it shows
"There was a problem with installation no changes were made"
P.s charger is connected to power outlet
Please resolve this and do let me know plus if any information regarding app crashing on my built number please acknowledge me on that matter
Thanks as always
11-09-2018 08:28 AM
Thanks for providing the error message. Are you using a SIM card? Do you have enough memory space to accept the update? If so, I would suggest doing the factory data reset and then check for updates again.
11-09-2018 09:25 AM
11-09-2018 12:45 PM
I have my colleague help us with this. Can you please try removing your SD card and check for an update again? Would also recommend checking an update while the phone is in safe mode.
To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Let me know. Thanks.