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Kjspsu
Paper Tape
Posts: 4
Registered: ‎05-01-2019
Location: US
Views: 3,945
Message 1 of 54

Moto Z2 Force Frequent Calls Have Disappeared

Hi,

When I open my phone app (the one  came on the phone) to make a call, I've always had a list of my favorites and other frequently called numbers pop up in the picture area of the call screen. Now on my favorites are there. All other frequently called numbers have disappeared.

Anyone know why this happened? How do I get the frequent calls to appear again?

Thanks

sajokaz
Bit Torrent
Posts: 4,132
Registered: ‎04-04-2013
Location: US
Views: 3,868
Message 2 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

In the Phone app three dot menu there is an option for Clear Frequents.  Did you happen to select that and clear out the Call History list?  It will rebuild itself over time.

~Scott
surgeon_sanket
Punch Card
Posts: 52
Registered: ‎01-01-2015
Location: IN
Views: 3,855
Message 3 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

i second that, exactly the same thing happened to me.

 

Sean_Fitzgera1
Ctrl-Alt-Del
Posts: 7
Registered: ‎02-22-2016
Location: US
Views: 3,739
Message 4 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

Maybe it's something the carrier did? In my case: T-Mobile. But I haven't taken any updates (yet)...

 

I have no idea what caused this or whether this was random, or everyone with a Z2F has the same issue regardless of carrier. 

 

Perhaps we all got an upgrade of the PHONE app? -- I'm version 10... 

 

 

.

Kjspsu
Paper Tape
Posts: 4
Registered: ‎05-01-2019
Location: US
Views: 3,700
Message 5 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

I didn't manually clear it. I'm not sure if mine updated or not. How do I see the version?

sajokaz
Bit Torrent
Posts: 4,132
Registered: ‎04-04-2013
Location: US
Views: 3,687
Message 6 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

Settings > System > About Phone

 

 

I just received the Feb 2019 security patch last night and my Call History tab is still populated with all recent calls.  It could have been a one time glitch?  As long as the list rebuilds itself with new calls it shouldn't be a major problem (I hope).

~Scott
sajokaz
Bit Torrent
Posts: 4,132
Registered: ‎04-04-2013
Location: US
Views: 3,489
Message 7 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

Moto G5 users have reported the exact same thing; on another Forum.  I wonder what the common denominator is?

~Scott
surgeon_sanket
Punch Card
Posts: 52
Registered: ‎01-01-2015
Location: IN
Views: 3,452
Message 8 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

And the issue has reoccurred. 

Once again i have lost all frequent call images. 😑 Whats wrong moto? 

IslandLily83
Paper Tape
Posts: 1
Registered: ‎01-24-2019
Location: US
Views: 3,390
Message 9 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

The same is happening to me. I have Verizon. If I called someone a few minutes ago they will be there but at some point it clears. 

sajokaz
Bit Torrent
Posts: 4,132
Registered: ‎04-04-2013
Location: US
Views: 3,287
Message 10 of 54

Re: Moto Z2 Force Frequent Calls Have Disappeared

There must be a common factor making this affect some phones but not all phones.  All three of my Z2 phones are fine and the Call History list is not blank.  A user on another Forum suspects it was an app update to the Comcast Xfinity app.  Is that app on anyone's phone that has a blank Call History list?

~Scott

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