05-01-2019 06:20 AM
When I open my phone app (the one came on the phone) to make a call, I've always had a list of my favorites and other frequently called numbers pop up in the picture area of the call screen. Now on my favorites are there. All other frequently called numbers have disappeared.
Anyone know why this happened? How do I get the frequent calls to appear again?
05-01-2019 06:22 AM
In the Phone app three dot menu there is an option for Clear Frequents. Did you happen to select that and clear out the Call History list? It will rebuild itself over time.
05-01-2019 11:46 PM
Maybe it's something the carrier did? In my case: T-Mobile. But I haven't taken any updates (yet)...
I have no idea what caused this or whether this was random, or everyone with a Z2F has the same issue regardless of carrier.
Perhaps we all got an upgrade of the PHONE app? -- I'm version 10...
05-02-2019 05:48 AM
Settings > System > About Phone
I just received the Feb 2019 security patch last night and my Call History tab is still populated with all recent calls. It could have been a one time glitch? As long as the list rebuilds itself with new calls it shouldn't be a major problem (I hope).
05-05-2019 10:02 AM
There must be a common factor making this affect some phones but not all phones. All three of my Z2 phones are fine and the Call History list is not blank. A user on another Forum suspects it was an app update to the Comcast Xfinity app. Is that app on anyone's phone that has a blank Call History list?