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9 Posts

02-03-2018

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Moto Z2 Force Screen Freezes and Unresponsive

2018-02-03, 3:44 AM

My screen will freeze and become totally unresponsive.  It will make random taps and swipes but I can't do anything.  I hold the power button and hope a random tap will hit the restart or shut down.  Does anyone know why it does this?

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11 Posts

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-03, 23:32 PM

wrote:

My screen will freeze and become totally unresponsive.  It will make random taps and swipes but I can't do anything.  I hold the power button and hope a random tap will hit the restart or shut down.  Does anyone know why it does this?


 

I'm having the exact same issue. Phone was brand new yesterday and I've experienced the same problem twice already.


 

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-04, 0:13 AM

Yeah I have only had mine for maybe 2 weeks.  It's done it more than a few times to me.  I'm on Sprint which I don't know if that makes a difference or not.

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-04, 1:20 AM

wrote:

Yeah I have only had mine for maybe 2 weeks.  It's done it more than a few times to me.  I'm on Sprint which I don't know if that makes a difference or not.


I'm on Verizon.

 

Have you noticed anything particular about when or why it happens?

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13219 Posts

02-02-2016

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-04, 1:45 AM

I've had my Z2 on T-Mobile now almost 5 weeks I guess. I haven't seen any issues like this. It sounds like an app is causing this issue. I do remember someone on here stating it was a Verizon voicemail app. I'd have to search for it though. You can also try running the phone in safe mode. If it goes away it's an installed app, if not it may be the Verizon issue with voice mail. I'll look for it when I have a chance this weekend. But try safe mode first.

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9 Posts

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-04, 2:01 AM

I heard it could be an issue with an app.  I don't know if there is a way to isolate the problem app.  I've been trying to get as much of the bloatware off of the phone as I can.

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-04, 2:03 AM

Same here, I've only had my phone a day. I've gotten rid of bloatware and addef maybe 3 apps.

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3764 Posts

04-04-2013

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-04, 2:04 AM

wrote:

I heard it could be an issue with an app.  I don't know if there is a way to isolate the problem app.  I've been trying to get as much of the bloatware off of the phone as I can.


That's what Safe Mode will do for you...help determine if an app is causing the issue.  Uninstalling bloatware is not always enough.

~Scott
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29 Posts

10-19-2013

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-14, 3:27 AM

I've had this same issue on my Moto Z Force (not the Z2) it will lock up for a good 2-3 mins then usually it will start working. A few times I've had to hold the power button to restart. It has done it at different times using different apps.

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3 Posts

02-21-2018

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Re: Moto Z2 Force Screen Freezes and Unresponsive

2018-02-21, 16:52 PM

Are you still experiencing this issue?  I just got one last night from T-Mobile and so far, I am not experiencing this issue.  I also have not installed too many apps yet.  Just a few basic ones that I use, like DirecTVNow and Amazon. If you are no longer having the issue, could you post what you did to resolve the issue?  Phone freezing could be from a variety of causes. 

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