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Catt
Paper Tape
Posts: 10
Registered: ‎03-23-2013
Location: US
Views: 587
Message 21 of 27

Re: Moto Z2 Force Screen Freezes and Unresponsive

To clarify - yes I was able to boot in recovery mode and no, the screen was NOT unresponsive after I did so.

As in, recovery mode always works to un-freeze the screen.

From what I am seeing across the internet, with the dozens of pages and questions regarding this issue, it seems to be a general problem with this device. Ugh. 

MTKnight
Ctrl-Alt-Del
Posts: 7
Registered: ‎02-02-2018
Location: US
Views: 582
Message 22 of 27

Re: Moto Z2 Force Screen Freezes and Unresponsive

Hey Cart,

 

I actually had to return my phone to the store and they had to give me a new one.  I haven't had any problems since.  It's probably a hardware problem rather than software.

Senior MotoAgent
Senior MotoAgent
Posts: 6,532
Registered: ‎03-05-2018
Location: US
Views: 549
Message 23 of 27

Re: Moto Z2 Force Screen Freezes and Unresponsive

Hi Catt,

 

Thanks for confirming. Did you just boot the phone into recovery mode and reboot back the phone to normal mode for it to work, or you tried something on the recovery mode such as external reset? Let me know.

 

Best regards,
Rich
Motorola Support

GTurnage
Token Ring
Posts: 205
Registered: ‎08-25-2013
Location: US
Views: 547
Message 24 of 27

Re: Moto Z2 Force Screen Freezes and Unresponsive

I have a Moto Z Force and have had the same problems for years.  I discovered that when my used storage exceeded 15 gb (of the 32 gb capacity) the phone would freeze and become unresponsive.  Also developed tremendous heat when running power intensive apps such as periscope.  Delete apps on the phone and bring your used storage down and see if that makes a difference.

Robert Turnage
Senior MotoAgent
Senior MotoAgent
Posts: 6,532
Registered: ‎03-05-2018
Location: US
Views: 451
Message 25 of 27

Re: Moto Z2 Force Screen Freezes and Unresponsive

Hi GTurnage,

 

Thanks for posting. Are we still on this thread? I'd like to help. Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

GTurnage
Token Ring
Posts: 205
Registered: ‎08-25-2013
Location: US
Views: 445
Message 26 of 27

Re: Moto Z2 Force Screen Freezes and Unresponsive

Hi Rich.  

I'm not using my Z Force much anymore since I bought a Galaxy S9+.  I posted trying to offer a suggestion that I found made a difference with my Z Force.  Seems Motorola has still done nothing to fix the Moto Z phones!  Operating at about half the rated memory useage allowed me to get by without the freezing and unresponsive periods.  None of this mess with the Samsung phone.  No heat.  Just quick smooth responsiveness.

Robert Turnage
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Fordgal1965
Fanfold Paper
Posts: 7
Registered: ‎01-20-2019
Location: US
Views: 285
Message 27 of 27

Re: Moto Z2 Force Screen Freezes and Unresponsive

Did they Force it with a brand new phone or a refurbished NEW phone?
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