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Atlas1
What's DOS?
Posts: 1
Registered: ‎06-11-2018
Location: US
Views: 618
Message 11 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

I'm having the same issue. Have not checked with a different carrier; my Moto z2 force is locked to at&t and I am using their service. Additionally, I have no issues making or recirecei calls when I move the Sim to my old Moto g5. 

Omar_GlRd
Blue Screen Again
Posts: 4
Registered: ‎05-15-2018
Location: MX
Views: 609
Message 12 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

Hello, there.!

So, here it is my update.

 

Since I started this inquiry, nothing has changed, imI still unableto do phone calls with Moto Z2 Force while using 4G network in AT&T Mexico.

 

Fun fact:

 

1. I went to Atlanta for 2 weeks and changed to 4G using AT&T USA (and roaming, naturally) and services worked very good. Came back to Mexico and services is down again using 4G network: no phone calls at all but mobile data is working.

 

2. I found out that other at&t users at same situation are going through the same issue. So far, antoher 2 guys (100% exact same situations). 

 

Possible resolution, it is in fact a provider's problem.

 

Any other comments.?

ramgon
Paper Tape
Posts: 5
Registered: ‎06-27-2018
Location: MX
Views: 565
Message 13 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

I have the same problem, I even sent it to "repair" under warranty to Motorola (after 2 weeks of calls I finally received a call back from level 2 support, those guys are never available).

 

When I received the phone nothing at all was repaired, the single huge problem (no calls when in 4G) which caused me to send it was still present.

 

Is there a better response from Motorola?

Senior MotoAgent
Senior MotoAgent
Posts: 5,053
Registered: ‎03-05-2018
Location: US
Views: 555
Message 14 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

Hi ramgon,

 

Thanks for posting on this thread. Telcel and Movistar do have VoLTE but for AT&T Mexico 4G VoLTE seems not available. I would recommend confirming this from your carrier. 

 

Best regards,
Rich
Motorola Support

ramgon
Paper Tape
Posts: 5
Registered: ‎06-27-2018
Location: MX
Views: 518
Message 15 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

I already confirmed in the phone settings that VoLTE is disabled. Still, not able to make calls when 4G is active and I've sent the phone through motorola support 3 times already without a fix

Omar_GlRd
Blue Screen Again
Posts: 4
Registered: ‎05-15-2018
Location: MX
Views: 514
Message 16 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

Hello, guys.!

I've been following this inquiry very close and I've arrived into a very accurate conclusion:

 

1. This is not a device problem! Motorola devices are not the problem. I've found that Samsung and Huawei devices also have the same problems.

 

2. This is definitely about service provider network. In my investigation, AT&T is the one having this issue alone.

 

3. This issue happens only in certain Mexican areas. For example, in Monterey this happens. I went to Chihuahua and CD Juarez just last 3 days and I was able to use 4G and calls without problems.

 

4. Based on the idea that only happens in certain areas at certain networks, I can only concluded that happens to certain devices as well. Brands, perhaps, as unlocked iPhone does not present this issue.

 

Solution, I don't see any but actually perform the solution I presented about 3 weeks back: change network to 3G (setting>network and internet>mobile network>preferred network type>3G>do reboot), that fixes the problem. 

 

Hope this helps.

Dawitz
What's DOS?
Posts: 1
Registered: ‎09-09-2018
Location: MX
Views: 388
Message 17 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

First of all, thanks for following up this thread, it is really helpful.

Secondly, and just for the record I have exactly same problem. AT&T carrier, location Monterey, Mex.

GabrielV2
Paper Tape
Posts: 5
Registered: ‎08-02-2018
Location: MX
Views: 348
Message 18 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

Hi,

I have the same problem, can you share se APN that you added?

Thanks,
GabrielV2
Paper Tape
Posts: 5
Registered: ‎08-02-2018
Location: MX
Views: 348
Message 19 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

Hi, 

 

I have the same problem. 

 

Can you help me?

 

 

GabrielV2
Paper Tape
Posts: 5
Registered: ‎08-02-2018
Location: MX
Views: 349
Message 20 of 23

Re: Moto Z2 Force (Unlocked) Calls not working (Incoming and outgoing)

Hi,

 

I have a workaroud.

1.- Put the phone on 3G.
2.- Mark the * # * # 4636 # * # *
3.- Select the option Phone information.
4.- In the section "select the preferred network type", Select the option "LTE / WCDMA".

 

This configuration allows you to have 4G and make and receive calls.

 

NOTE: This configuration sometimes gets lost, it's just doing the steps again.

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