04-08-2018 04:25 PM
I am having the same restarting issues. The phone is a few months old. I, too, notice it may be related to the finger print sensor. So, I turned off that feature. Problem still persists, but not as much.
However, I have noticed when placing the phone on table, the impact causes the screen to go black, then turn back on. As if there's a loose connection internally to the battery/power.
Moto support, what is the triggering event to these issues from several Moto Z owners? Whether it's a battery issue/ electrical charger issue or system software update issues, please resolve ASAP. Newer phones shouldn't behave this way. I paid for this device in full. Regrettably.
04-09-2018 08:24 AM
I've had mine for a couple of weeks now and I have random reboots and wifi drops. I've searched and search and all of these "fixes" are ludicrous. Reboot this, turn off that, reset your phone a dozen times. The reason I'm replying now is because I have a mobile data alert on my phone because apparently I haven't been on a wifi connection as often as I thought. I've never been close to my data limit until now. There is a wifi problem with this phone, it has existed for some time now according my reaserch for a solution. My phone came with Oreo build OCX27.1, so I have no reference to any problems on Nouget, but I see them everywhere I look. Is there any solution to this yet or any suggestions that go beyond tier 1 support? Need logs? I'll post them. Want to validate settings? I've turned so much nonense off that all I could possibly have is lone ping from my phone to my router. As for the random reboots, it seems to be more so when something is cpu intensive or graphics heavy. Most likely cpu related, stepping or governing is tweaked wrong.
I'm not happy, I'm out of ideas. and my moto fandom is being crushed. Any help would be appreciated. Sorry for the rant and thanks for your time.
04-19-2018 06:58 AM
I have had this same issue on mine as well. I can always tell when it's about to happen. The phone goes from a locked/screen off state to when I try to wake it. I try to wake it with fingerprint and I can feel the haptic feedback but no screen. I push the power button on the side to wake the screen up and nothing happens. After waiting for about 5 or 10 seconds or so, the screen finally comes on where i can unlock the device. Usually sometime within the next 3 or 4 minutes the device reboots itself. It's gotten to the point where it's happening at least once a day. I can't remember when it started happening, it seems like it's been about a month ago.
I love the coverage I get on my moto devices, but this is definitely putting a sour taste in my mouth.