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CaraR
Ctrl-Alt-Del
Posts: 8
Registered: ‎01-26-2018
Location: US
Views: 1,264
Message 1 of 10

Moto Z2 Force won't connect to Google wifi

My work uses the Google wifi mesh system, and my Moto 2 Force keeps disconnecting and reconnecting to the system, and even if I manage to get it to connect for at least 5 minutes, it won't allow me to access the internet. Please tell me there is a fix for this, because I'm burning through all of my data!

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 1,252
Message 2 of 10

Re: Moto G4 plus won't connect to Mac

Hi CaraR,

 

Your title and description are quite confusing. Can you let us know what's the model of your phone? Are we talking about G4 Plus or Z2 Force? 

 


Regards,
Daisy
Moto Support

 

CaraR
Ctrl-Alt-Del
Posts: 8
Registered: ‎01-26-2018
Location: US
Views: 1,240
Message 3 of 10

Re: Moto G4 plus won't connect to Mac

Sorry, My I didn't check the title before posting, and didn't realize it auto corrected. It's a Moto G2 Force second gen on the T-Mobile network. The router I'm trying to connect to is a Google Wifi mesh system

Lenovo Employee rbkirk
Lenovo Employee
Posts: 766
Registered: ‎02-20-2009
Location: US
Views: 1,215
Message 4 of 10

Re: Moto G4 plus won't connect to Mac

I have no idea what a G2 Force is. This is the forum for Z2 Force models.

 

However, a mesh network TENDS to use a separate SSID as a bridge. I would start by forcing your phone to "forget" EVERY SSID EXCEPT the ONE you set up for mesh as a test.

 

Also, make sure your security settings are WPA2 ONLY on your google mesh devices, not WPA/WPA2.

 

I'd restrict the network to only "n" and "ac" devices only. If you still have old b, g, and "a" devices, consider retiring them. They are slowing down your wifi network anyway.

CaraR
Ctrl-Alt-Del
Posts: 8
Registered: ‎01-26-2018
Location: US
Views: 1,209
Message 5 of 10

Re: Moto G2 Force plus won't stay connected to the Google wifi mesh

its the WiFi at work, so they won't let me change the settings.

 

The Moto G2 Force is a cell phone

Lenovo Employee rbkirk
Lenovo Employee
Posts: 766
Registered: ‎02-20-2009
Location: US
Views: 1,202
Message 6 of 10

Re: Moto G2 Force plus won't stay connected to the Google wifi mesh

Sounds like work may have misconfigured the network. You can still strip all but the one SSID from your phone.

 

Also...Motorola/Lenovo has never made a cell phone sold to the public with the marketing name "G2 Force".

CaraR
Ctrl-Alt-Del
Posts: 8
Registered: ‎01-26-2018
Location: US
Views: 1,195
Message 7 of 10

Re: Moto z2 Force plus won't stay connected to the Google wifi mesh

It's the Z2 Force, but for some reason I keep typing G2, sorry

Rravi_1986
Punch Card
Posts: 20
Registered: ‎12-31-2017
Location: US
Views: 1,156
Message 8 of 10

Re: Moto z2 Force plus won't stay connected to the Google wifi mesh

thank u for making me laugh for sometime with this G2 thing ...i appreciate
Waeverette
Blue Screen Again
Posts: 18
Registered: ‎11-22-2017
Location: US
Views: 1,118
Message 9 of 10

Re: Moto Z2 Force won't connect to Google wifi

I had the same size with mine. Mine was fixed after Oreo updatee AND a factory reset. Resetting network settings may also help. YMMV. In the mean time, logging onto the guest Network (if available) also worked. I have Google WiFi. You can see that i'm connected to the primary network at my house.

Fordgal1965
Paper Tape
Posts: 5
Registered: ‎01-20-2019
Location: US
Views: 242
Message 10 of 10

Re: Moto G2 Force plus won't stay connected to the Google wifi mesh

 
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