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ljmacd
Paper Tape
Posts: 2
Registered: ‎10-30-2018
Location: US
Views: 920
Message 1 of 3

Moto Z2 keeps automatically restarting and then turning off WIFI

My Moto Z2 started restarting 2 days ago. It seems to do it randomly but is happening multiple times a day. Everytime it restarts when it comes back up the WIFI is turned off as well. 

 

Thoughts?

Senior MotoAgent
Senior MotoAgent
Posts: 6,602
Registered: ‎03-05-2018
Location: US
Views: 879
Message 2 of 3

Re: Moto Z2 keeps automatically restarting and then turning off WIFI

Hi ljmacd,

 

Thanks for posting. I'd like to help. Just to make sure, are you only experiencing random shutdown when the WiFi is turned on? Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

Bamsemums
Paper Tape
Posts: 1
Registered: ‎02-11-2019
Location: DE
Views: 479
Message 3 of 3

Re: Moto Z2 keeps automatically restarting and then turning off WIFI

Hi, has this problem been resolved? I have exactly the same issue since a few days. New Moto Z2 force has been working for 6 weeks now, and suddenly multiple restarts a day,  with disabled WiFi afterwards.

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