Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

Moto Z Phones - Mod CapableMoto Z4
All Forum Topics
Options

3 Posts

07-03-2021

United States of America

5 Signins

5 Page Views

  • Posts: 3
  • Registered: ‎07-03-2021
  • Location: United States of America
  • Views: 5
  • Message 1 of 6

Moto Z4 won't ring or notify messages

2021-07-03, 18:32 PM

Media works fine. It is not on do not disturb. I have rebooted several times. Gone into settings and check sound, which is up for ringtone. It does vibrate for phone calls and messages. I have had this problem before and rebooting fixed it. Not now this has been going on for several days

Reply
Options

14293 Posts

03-05-2018

United States of America

1313 Signins

178190 Page Views

  • Posts: 14293
  • Registered: ‎03-05-2018
  • Location: United States of America
  • Views: 178190
  • Message 2 of 6

Re:Moto Z4 won't ring or notify messages

2021-07-04, 12:26 PM

Hi Jinglelady

 

Are you also not getting notification sound from other apps? Try booting your phone in safe mode. See if that helps.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
Just turn off and on the phone to boot back to normal mode.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Click the thumbs up button to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

3 Posts

07-03-2021

United States of America

5 Signins

5 Page Views

  • Posts: 3
  • Registered: ‎07-03-2021
  • Location: United States of America
  • Views: 5
  • Message 3 of 6

Re:Moto Z4 won't ring or notify messages

2021-07-04, 14:27 PM

Safe mode doesn't help

Reply
Options

1997 Posts

11-24-2020

India

212 Signins

22105 Page Views

  • Posts: 1997
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22105
  • Message 4 of 6

Re:Moto Z4 won't ring or notify messages

2021-07-08, 7:49 AM

@ Jinglelady wrote:

Safe mode doesn' help

 

Hi, 

 

I’m sorry I missed your post. Let me check and help you further. Thank you for testing the phone in Safe Mode. I would suggest you reset the app preference and check. To reset the app preference, go to Settings>> Apps & Notification>>See all apps>>Tap on three dots at right corner>>Reset App Preference>>Reset App>>Click ok. Restart the phone after this and check. I hope this helps! 

 

Thanks

Sunitha



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

3 Posts

07-03-2021

United States of America

5 Signins

5 Page Views

  • Posts: 3
  • Registered: ‎07-03-2021
  • Location: United States of America
  • Views: 5
  • Message 5 of 6

Re:Moto Z4 won't ring or notify messages

2021-07-08, 12:20 PM

Followed your instructions. Did not help. 

Reply
Options

1997 Posts

11-24-2020

India

212 Signins

22105 Page Views

  • Posts: 1997
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 22105
  • Message 6 of 6

Re:Moto Z4 won't ring or notify messages

2021-07-09, 7:04 AM

@ Jinglelady wrote:

Followed your instructions. Did not help. 

 

 

Hi, 

 

Thank you for performing! Could you please confirm if you are able to see the caller ID details and message notification when you receive the call and messages or the screen is blank without ringing? Can you please test and let me know? 

 

Thanks

Sunitha  



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms