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1 Posts

08-19-2018

CA

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Moto projector not working

2018-08-19, 3:24 AM

Hi, I decided to use my projector today and it simply doesn't work: I add the projector to my phone and it detects it, shows battery percentage, and when I tap the icon to project, my phone vibrates and it says projector on but it's not. I hold the button on the projector and same thing.

 

I restarted my phone, I restarted the projector app, I uninstalled moto mods and reinstalled with updates and still the same

 

I forgot to mention that yesterday I wanted to use it too to watch a tv show, it opened normally for a few seconds, then the projector screen froze and then it said battery 0% so I assumed it was just too long since I charged it and it would be ok right now but no :(

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8650 Posts

03-05-2018

US

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Re: Moto projector not working

2018-08-20, 19:23 PM

Hi Dstj11,

 

Thanks for posting. I appreciate the steps you've tried. Please try to reset the mod? Also, please test this on safe mode and see if it will do the same. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Phone will reboot and Safe Mode will appear in bottom left corner


Best regards,
Rich
Motorola Support



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1 Posts

09-29-2018

BR

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Re: Moto projector not working

2018-09-29, 13:43 PM

Someone know how this issue is solved?

I have the same problem, my phone detects the projector but I don't know how,the projector doesn't start.

 

When I hold the projectors power button the phone rumble, appears an the screen "projector on" but the light doesn't start.

 

Aww man could someone help me?

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8650 Posts

03-05-2018

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Re: Moto projector not working

2018-10-01, 15:57 PM

Hi romuloabrao,

 

Thanks for posting here. Have you tried the suggested troubleshooting steps I provided above? Also, please check if the mod is up to date (Attach the mod to the phone > Settings > Moto Mod > System Update). Let me know.

 

Best regards,
Rich
Motorola Support



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2 Posts

04-23-2019

US

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  • Message 5 of 16

Re: Moto projector not working

2019-04-23, 2:54 AM

I'm having the same issue. I know it is up to date and I've made sure everything is charged. I've also tried reseting the projector and it also didn't help. Everytime I long press to project it vibrates and says project is on and it doesn't project anything. Thank you.

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8650 Posts

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Re: Moto projector not working

2019-04-23, 16:09 PM

 wrote:

I'm having the same issue. I know it is up to date and I've made sure everything is charged. I've also tried reseting the projector and it also didn't help. Everytime I long press to project it vibrates and says project is on and it doesn't project anything. Thank you.


Have you tried testing another Moto Mod? It's one better way to isolate which one needs to be addressed. 

 

Best regards,
Rich
Motorola-Lenovo Support



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2 Posts

04-23-2019

US

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  • Message 7 of 16

Re: Moto projector not working

2019-04-23, 17:53 PM

I've gried the same mod on two different phones so I know it's the projector

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8650 Posts

03-05-2018

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Re: Moto projector not working

2019-05-01, 14:06 PM

Hi Mason_Pines,

 

It looks like a hardware failure with the mod if it's acting the same thing with another phone. I recommend sending the mod for repair. 

 

Best regards,
Rich
Motorola-Lenovo Support



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4 Posts

03-13-2020

US

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  • Message 9 of 16

Re:Moto projector not working

2020-03-13, 19:29 PM

My projector will not charge and i have the right charger for it.

Does anyone know what i can do so it can start charge again. 

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8650 Posts

03-05-2018

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  • Message 10 of 16

Re:Moto projector not working

2020-03-18, 20:37 PM

Hi Za Worldo,

 

Does it charge when it's attached with the device?

 

Best regards,
Rich
Motorola-Lenovo Support



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