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8 Posts

06-26-2018

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Moto z force no incoming ring tone or notification sounds

2018-06-26, 2:06 AM

Moto z force droid Verizon network.  No incoming ringtone or text notifications.  Have seen several threads but no solutions.  I've uninstalled apps, rebooted in safe mode and nothing works.  Why have a phone if I  never hear it?

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3764 Posts

04-04-2013

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Re: Moto z force no incoming ring tone or notification sounds

2018-06-26, 2:11 AM

Are you using custom sounds or stock sounds.  I have only been able to see & select stock sounds on my Z Force with Oreo.

~Scott
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8 Posts

06-26-2018

United States of America

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Re: Moto z force no incoming ring tone or notification sounds

2018-06-26, 2:15 AM
Both. No luck with either types. Not a new issue with Oreo, I've been dealing with it for a while but it seems to be getting worse.
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4 Posts

06-26-2018

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Re: Moto z force no incoming ring tone or notification sounds

2018-06-26, 5:10 AM
yes
https://www.gorilashield.com.br
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13121 Posts

03-05-2018

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Re: Moto z force no incoming ring tone or notification sounds

2018-06-28, 21:10 PM

Hi anniheiser,

 

Thanks for posting. Sorry to know about that. I'd like to confirm do you have a sound with media? Let's try it through Device Help App > Fix > Hardware Test > Speaker. Please let me know if you hear the ringtone. Thanks.

 

Best regards,
Rich
Motorola Support



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8 Posts

06-26-2018

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Re: Moto z force no incoming ring tone or notification sounds

2018-06-29, 0:29 AM

Yes,I have sound with the test.  The problem is sporatic.  I'm using a stock phone ringtone and rarely does it ever activate- if I don't hear it vibrate, I miss the call.  It might make a sound for the first text I receive and then it's silent for the next 10.  Volume is always at 100%.

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13121 Posts

03-05-2018

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Re: Moto z force no incoming ring tone or notification sounds

2018-06-29, 17:42 PM

Hi anniheiser,

 

Thanks for testing. That's odd. Please check if your phone is not in Do Not Disturb mode. Just pull down the notification bar and touch the Do not disturb, make sure it's off. Also, I suggest testing it with a different ringtone, try setting up as custom > Settings > Sound > Phone Ringtone > Add ringtone. You can choose an mp3 file from your downloads folder or Music folder. Let me know. Thanks.

 

Best regards,
Rich
Motorola Support



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186 Posts

12-14-2013

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Re: Moto z force no incoming ring tone or notification sounds

2018-06-30, 15:02 PM
I seem to have the issue with my Phone going into Do Not Disturb without me putting in that mode. Is there some other setting I missed that might be telling my phone go into Silent Mode/ Do Not Disturb
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8 Posts

06-26-2018

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Re: Moto z force no incoming ring tone or notification sounds

2018-06-30, 20:00 PM

Not on DND.  Changing ringtones doesn't seem to help.  I think thats why this has been so hard to diagnose; it's sporatic & unpredictable. 

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13121 Posts

03-05-2018

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  • Message 10 of 21

Re: Moto z force no incoming ring tone or notification sounds

2018-07-02, 15:17 PM

Hi anniheiser,

 

Thanks for trying. I suggest testing it on safemode. Let's see if it will work there. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears

 

Let me know. Thanks.

 

Best regards,
Rich
Motorola Support

 



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