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Moto Z Phones - Mod CapableMoto Z Force
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Re: Moto z force no incoming ring tone or notification sounds

2018-07-03, 3:16 AM

Have sound in safe mode as well.  By now you're probably saying "user error, this chick is crazy" but I'm not new to smart phones nor is this my first motorola.  I had a call yesterday & phone never rang or vibrated.  Got a text 5 minutes later & got notification sound, but not from the next few.  Crazy & frustrating. 

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8604 Posts

03-05-2018

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  • Message 12 of 21

Re: Moto z force no incoming ring tone or notification sounds

2018-07-03, 19:03 PM

Hi anniheiser,

 

Thanks for replying. Try resetting network preferences to see if it will work. Kindly go to Settings > Apps > Tap 3 vertical dots > Show System > Reset App Preferences. Once done, kindly restart the device for the changes to take effect. Let me know if that helps. Thanks.

 

Best regards,
Rich
Motorola Support



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  • Message 13 of 21

Re: Moto z force no incoming ring tone or notification sounds

2018-07-03, 23:44 PM

No luck with that either.  Got notification for the first 2 texts I got and nothing for the subsequent 12 - vibration only - sometimes.

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  • Message 14 of 21

Re: Moto z force no incoming ring tone or notification sounds

2018-07-04, 14:36 PM

Hi anniheiser,

 

Thanks for trying. Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Also, please boot the phone into safe mode and send us a bug report when the issue occurs in safe mode. I will have my team check on this so we can have a further assistance. Thanks.

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears

 

BUG REPORT FOR NORMAL ISSUE:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Best regards,
Rich
Motorola Support



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  • Message 15 of 21

Re: Moto z force no incoming ring tone or notification sounds

2018-08-02, 23:27 PM

Update.  I finally gave up & did a factory reset on my phone.  Then, one by one, added back the needed apps, testing ringer after each addition.  Three weeks in & all is good.  Strong ringtones and getting all text & app notifications.  Glad it was an app issue and not a phone issue.  Thanks for all of the suggestions. 

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  • Message 16 of 21

Re: Moto z force no incoming ring tone or notification sounds

2018-08-03, 18:18 PM

Hi anniheiser,

 

Thanks for the reply. I'm glad that it works for you after doing the reset. Thanks.

 

Best regards,
Rich
Motorola Support



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03-07-2020

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  • Message 17 of 21

Moto z3 no incoming ring tone or notification sounds

2020-03-07, 12:05 PM
No notification sound on messenger. No ring tone on phone.
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03-07-2020

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  • Message 18 of 21

Re:Moto z force no incoming ring tone or notification sounds

2020-03-07, 12:17 PM
sorry. its moto z3 not force. problem is no messenger notification sound. And no phone ring tone.
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03-07-2020

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  • Message 19 of 21

Re:Moto z force no incoming ring tone or notification sounds

2020-03-07, 13:00 PM
dos?
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4 Posts

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  • Message 20 of 21

Re:Moto z3 no incoming ring tone or notification sounds

2020-03-07, 13:08 PM
I guess I will have to reset, I read same issue by another person and that's what she ended up doing. Thank you anyway.
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