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121 Posts

10-13-2016

United States of America

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Re: Quiet notifications moto z

2016-12-12, 7:58 AM

wrote:
Just another observation for those using the Device Help fix... The fix stops working if you reboot. You have to go through the process again to fix it. Very annoying.

I agree with everyone here saying that Lenovo should just fix this and I'm sure they will. Just not holding my breath for a quick turnaround. This is my 4th Motorola Android phone, and definitely not the first with an annoying bug.

A lot of things like this have been reported as well in this thread. Just, it's been buried lol. The work around with device help creates more issues than it fixes. I would no longer reccomend it. Also, I think someone said that after the device help app got an update, this didn't really didn't work anymore.

"Knowing is not enough, we must apply. Willing is not enough, we must do."
-Bruce Lee
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54 Posts

03-23-2015

Brazil

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Re: Quiet notifications moto z

2016-12-13, 11:35 AM

So if the guys want to flood mail inbox from Lenovo CEO and Motorola Mobility CEO with complaint about Moto Z, send to aymar@lenovo.com and yang@lenovo.com

I believe that is the only way to make them take their b*** off the chair and push engineering to present a solution for this issue.

Regards.

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4 Posts

11-30-2016

United States of America

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Re: Quiet notifications moto z

2016-12-13, 19:37 PM

Done, thanks for the email addresses:::

 

 

Dear sirs, 

 
I'm sure you've heard this story already but after buying 3, yes 3 (one for each member of my family) Moto Z Play Droid's from Verizon, we all received a software update that absolutely obliterated the notification volume, as well as implementing an escalating ringtone volume.
 
This is a well documented annoyance on your own forums, you can read ALL 49+ pages of complaints and discussions on this here:  
 
 
It is absurd to think i have a phone that i can only BARELY hear the notification after an update that YOUR COMPANY pushed out..
 
It's simple (to avoid you being liable) : add it as a setting, default it to on but let me turn it off, when i do, warn me with some legal mumbo-jumbo that tells me Lenovo is NOT LIABLE for ANY health issues that may occur due to this setting being off.  I'll HAPPILY acknowledge it.
 
Make it my choice, not yours.  
 
Thank you for your time
 
-----------------------------------------
I would love to change the world, but they won't give me the source code
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12 Posts

09-22-2016

United Kingdom of Great Britain and Northern Ireland

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Re: Quiet notifications moto z

2016-12-13, 20:16 PM

Email sent to both - got bounceback from yang though... will see if aymar replies....

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121 Posts

10-13-2016

United States of America

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Re: Quiet notifications moto z

2016-12-14, 11:25 AM
I don't understand where people think that they're worried about being sued by people with the loud speaker... There are many phones that use the same setup without the escalating ringtone and reduced notification volume.

Another thing to be worth asking is, who in the hell is going to have the loud speaker next to their ear when they're not using their phone as a real phone?!?!?!

This is obviously a rumor since they didn't come out and say why the update did this to our devices, but I think it's nonsense to think they would even be a fraction of a bit worried about being sued from some weird person who wants to willingly deafen themselves...
"Knowing is not enough, we must apply. Willing is not enough, we must do."
-Bruce Lee
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69 Posts

12-01-2016

United Kingdom of Great Britain and Northern Ireland

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Re: Quiet notifications moto z

2016-12-14, 12:09 PM

wrote:
I don't understand where people think that they're worried about being sued by people with the loud speaker... There are many phones that use the same setup without the escalating ringtone and reduced notification volume.

Another thing to be worth asking is, who in the hell is going to have the loud speaker next to their ear when they're not using their phone as a real phone?!?!?!

This is obviously a rumor since they didn't come out and say why the update did this to our devices, but I think it's nonsense to think they would even be a fraction of a bit worried about being sued from some weird person who wants to willingly deafen themselves...

That's exactly what I was saying about a week ago. Then someone on here said that they sent an email to some of the Lenovo head honcho's about the problem. This person then apparently got a call from a representative not long after and they were told that it was indeed done deliberately to protect people's hearing. Doesn't make sense to me either but that's apparently the reason

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140 Posts

06-04-2010

United States of America

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Re: Quiet notifications moto z

2016-12-14, 16:12 PM

I think that the "litigation worry over hearing loss" is their excuse, NOT the reason that it happened.

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54 Posts

03-23-2015

Brazil

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Re: Quiet notifications moto z

2016-12-15, 2:10 AM

I've sent the e-mail first. I've got a call from someone from Motorola couple hours later. 

For me that is the official "excuse" for the issue because never they can assume or even acknowledge that this issue is present on any product. In some countries (is the case down here in Brazil) manufacturer can be forced to suspend sales immediately to avoid court proceeds, recalls and penalties because it can be considered manufacturer defect. That is why they tell ~security purposes~ . I agree, this argument doesn't make any kind of sense. But this is the way that they have to deceive us. 

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121 Posts

10-13-2016

United States of America

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Re: Quiet notifications moto z

2016-12-15, 9:55 AM

wrote:

I've sent the e-mail first. I've got a call from someone from Motorola couple hours later. 

For me that is the official "excuse" for the issue because never they can assume or even acknowledge that this issue is present on any product. In some countries (is the case down here in Brazil) manufacturer can be forced to suspend sales immediately to avoid court proceeds, recalls and penalties because it can be considered manufacturer defect. That is why they tell ~security purposes~ . I agree, this argument doesn't make any kind of sense. But this is the way that they have to deceive us. 


That makes some sense than, but even then, I still don't think it would be that big of an issue to issue a recall. Something would have to be very seriously wrong to warrent a recall (like an exploding phone for example). Of course this is more than likely my blaring ignorance since I don't know how standards are for a recall in Brazil.

 

All I know is Motorola/Lenovo needs to step it up here really soon... Android 7 hasn't been released still to the Droid Moto Z Play (USA, Verizon), and Sony has announced that they WILL be one of the first companies to have Android 7.1.1 on their device besides Google's Pixel...

"Knowing is not enough, we must apply. Willing is not enough, we must do."
-Bruce Lee
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4 Posts

12-13-2016

Argentina

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Re: Quiet notifications moto z

2016-12-15, 18:23 PM
I have a Moto Z. The volume fails continuously. Notifications are not heard, calls are heard low at first and then saturates the speaker. When I listen to music with the phone's speaker, the volume varies without being driven or raised. There are times when the speaker becomes saturated and it becomes impossible to listen. I have Android 7.0 Official.
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