07-30-2018 05:04 PM
When you pay $800 fif a phone you should be able to turn on/off some of the features. And this is one of them. I miss notifications because of it. I may be forced to try another mfgr next time. Even tho I have owned Motorola phones for several years. Most of us don't want this feature. Take a poll. It's not gaining Lenovo any points by ignoring what the majority want. At least give us the option of disabling the ascending ringtone.
07-30-2018 05:15 PM
@Agent_Rich, please stop saying that it "works as designed." Nobody is unclear about that. The design is just not in support of your customers' preferences, which is why this issue won't go away.
Also, please stop patronizing us by telling us that you will "pass this along." There is ample evidence in this forum over the last two years that this is simply not happening.
08-01-2018 10:56 AM - edited 08-01-2018 11:19 AM
Nothing will happen (No miracles), entire Moto team is only worried of selling the product but not about its quality or after sale service (which is actually worst).
Soon Moto will also lose the market just like Nokia.
I am also blacklisting Moto products for ever. No recommendations to any of my known circles.
Best justification is that I am seeing this post in the forum since for past 01year 08Months but never seen any updates or fix from Moto.
Goodluck and Goodbye!
02-01-2019 08:46 PM
I just bought my Moto Z a month ago and have wondered why I've missed EVERY SINGLE CALL. How is this obvious problem not fixed after TWO YEARS???? What a piece of junk. Unfortunately Verizon only supports ONE phone in this price range and this turd is it. How can you jerks honestly sell a PHONE that doesn't RING??? And this problem is marked as RESOLVED? HOW? What kind of insanity is this?
02-02-2019 08:06 AM
They haven't fixed it . The ascending ringtone sucks. Most the time I don't get text notifications because of that. That's why my next phone will not be a moto anything. They have lost a customer. It's paid off and I'm going to Samsung or LG. That's why the phones are do cheap with VZ now. Because no one wants them.
02-02-2019 03:10 PM
I went and got a new phone, that didn't help. The only thing that has helped was to disable battery optimization on any app that has notification sounds.
Thank you Rhonda64. Not sure if you figured this out of someone else did. Not going to dig through nearly 100 pages to find out. Tried this last night and now Im getting call rings and consistent message sounds for the first time since I bought this device. A moderator needs to make THIS the solution or edit it onto the first post. It is not an overly simple solution especially considering Verizon has a dozen apps called 'phone' and 'messages' installed on here and you have to guess based on color which one is correct. Grrr.
02-04-2019 10:27 AM
We understand your preferences and we highly value it. We have passed this along to our Product teams, but we can't guarantee any changes. Thank you all for your feedback.