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Megha_777
Paper Tape
Posts: 3
Registered: ‎07-30-2019
Location: IN
Views: 675
Message 1 of 4

Screen lock not working in my Moto z2 force

Today (30.07.2019) I received Android pie update in my Moto z2 froce and I updated too. After updating Android 9, the screen lock not working. Please resolve the issue. 

 

Thank you, 

S Meganathan.

India.

Senior MotoAgent
Senior MotoAgent
Posts: 7,119
Registered: ‎03-05-2018
Location: US
Views: 650
Message 2 of 4

Re: Screen lock not working in my Moto z2 force

Hi Megha_777,

 

Thanks for the post. Can you please elaborate how the screen lock not working? Also, what screen lock are you using? Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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Megha_777
Paper Tape
Posts: 3
Registered: ‎07-30-2019
Location: IN
Views: 593
Message 3 of 4

Re: Screen lock not working in my Moto z2 force

Actually l locked screen by pressing power button and immediately press power button to try unlock screen, the screen not recognized any locking system like pattern, pin, password and fingerprints etc., It simply allow swipe to unlock. 

I have pattern as well as fingerprint too for security protection purpose. But after sometimes it will work. Not responding for early actions. In previous version not like that, once you lock screen immediately it will ask to pattern or fingerprint to unlock.

Senior MotoAgent
Senior MotoAgent
Posts: 7,119
Registered: ‎03-05-2018
Location: US
Views: 349
Message 4 of 4

Re: Screen lock not working in my Moto z2 force

Hi Megha_777,

 

Try removing your security lock screen in the Settings, set it to none, restart your device and set up your security lock screen again. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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