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BlackKnight
SCSI Port
Posts: 340
Registered: ‎12-26-2014
Location: US
Views: 4,742
Message 1 of 10

Screen seperation

My friend has a Z2 also and his top layer of the screen is seperating.  Anyone else has this issues. I'll get pictures. 

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 4,730
Message 2 of 10

Re: Screen seperation


@blackknight wrote:

My friend has a Z2 also and his top layer of the screen is seperating.  Anyone else has this issues. I'll get pictures. 


Hi BlackKnight

 

Yes, please do send us a photo so we can evaluate it on our end. And may I ask what happened before the screen separated? Any information woudl be truly helpful. Thanks!

 

Regards,
Ella
Motorola Support

 

 

BlackKnight
SCSI Port
Posts: 340
Registered: ‎12-26-2014
Location: US
Views: 4,690
Message 3 of 10

Re: Screen seperation

IMG_20170906_105356.jpg

 

I ask him for more.

BlackKnight
SCSI Port
Posts: 340
Registered: ‎12-26-2014
Location: US
Views: 4,687
Message 4 of 10

Re: Screen seperation

IMG_20170906_111633.jpg

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 4,673
Message 5 of 10

Re: Screen seperation


@blackknight wrote:

IMG_20170906_105356.jpg

 

I ask him for more.


Hi BlackKnight

 

I had someone checked the photo you sent and what I can suggest is to send it in for repair. He can check this link and check for the options available. He can also contact the store where it was purchased for further assistance. 

 

Regards,
Ella
Motorola Support

TZimmerman
Paper Tape
Posts: 1
Registered: ‎09-27-2017
Location: US
Views: 4,554
Message 6 of 10

Re: Screen seperation

My husband has a Mpto Z2 Force, and it has started peeling up at the botto m by the fingerprint scanner. It began from him placing it in and out of his pocket. This is after about 3 days from initial peeling, and again it's only from placing it in and removing it from his pocket. 

 

And I just noticed that the very top edge is also beginning to peel. 

Jak3_Ry4n
Blue Screen Again
Posts: 26
Registered: ‎10-03-2017
Location: US
Views: 4,486
Message 7 of 10

Re: Screen seperation

This looks terrible !
zlalonde
What's DOS?
Posts: 1
Registered: ‎10-05-2017
Location: US
Views: 4,470
Message 8 of 10

Re: Screen seperation

 


@TZimmerman wrote:

My husband has a Mpto Z2 Force, and it has started peeling up at the botto m by the fingerprint scanner. It began from him placing it in and out of his pocket. This is after about 3 days from initial peeling, and again it's only from placing it in and removing it from his pocket. 

 

And I just noticed that the very top edge is also beginning to peel. 


Have you gotten any responses about this? My phone is starting to do it as well but from the top right instead of bottom right. That picture is crazy!

Bradleyajoseph
Paper Tape
Posts: 1
Registered: ‎12-11-2018
Location: US
Views: 1,517
Message 9 of 10

Re: Screen seperation

55 year old adult with Motorola Z2 Force replacement phone from T-Mobile less than 6 months now has the screen separating on the left hand side enough where you can put your fingernail under the screen.

No help from T-Mobile they are saying I need to make an insurance claim when there was no damage ever done to the phone in pay a $100 deductible.

Senior MotoAgent
Senior MotoAgent
Posts: 5,631
Registered: ‎03-05-2018
Location: US
Views: 1,372
Message 10 of 10

Re: Screen seperation

Hi Bradleyajoseph,

 

Thanks for posting on this thread. Can you please send us a sample picture showing the screen separating from the phone? It will help us evaluate. Thanks.

 

Best regards,
Rich
Motorola Support

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