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Shatter-Shield starting to peel

2017-11-29, 18:46 PM

3 months after purchasing my Moto Z2 Force  I have noticed that the Shatter-Shield is starting to peel in the upper left-hand corner

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Re: Shatter-Shield starting to peel

2017-12-01, 19:47 PM

I spoke with a customer service representative at Motorola today and they requested that I ship my phone back and they would replace my Shatter-Shield or replace my phone at no cost. All in told it took less than 24 hours after contacting Motorola for them to resolve the issue.

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28 Posts

10-03-2017

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Re: Shatter-Shield starting to peel

2017-11-30, 13:26 PM

Motorola with another one.

 

 

 

 

Class action lawsuit link

 

 http://jayscave.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Re: Shatter-Shield starting to peel

2017-12-01, 19:47 PM

I spoke with a customer service representative at Motorola today and they requested that I ship my phone back and they would replace my Shatter-Shield or replace my phone at no cost. All in told it took less than 24 hours after contacting Motorola for them to resolve the issue.

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Re: Shatter-Shield starting to peel

2019-07-29, 20:59 PM
I called and they said 25$ and they would have my phone for an non identified amount of time. It's their fault my phone is screwy and being a student I don't have the money to buy a replacement while this one is getting fixed. And I always need a phone just to get along my day.
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Re: Shatter-Shield starting to peel

2019-07-30, 1:42 AM

 wrote:
I called and they said 25$ and they would have my phone for an non identified amount of time. It's their fault my phone is screwy and being a student I don't have the money to buy a replacement while this one is getting fixed. And I always need a phone just to get along my day.

All phone manufacturers require that you send your phone to them for repair.  They don't just send you a brand new phone on the good-will chance you will send yours to them as promised.  It's always a good idea to keep one older phone around as a backup for these type of situations, to get you by while your daily phone is repaired.

~Scott
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Re: Shatter-Shield starting to peel

2019-07-30, 18:48 PM

Incorrect. Many times you can provide a credit card number that will be charged if you do not return the phone within a specified timeframe. They ship you a replacement, you activate it, send back your old phone 

 

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Re: Shatter-Shield starting to peel

2019-07-31, 13:49 PM

 wrote:

Incorrect. Many times you can provide a credit card number that will be charged if you do not return the phone within a specified timeframe. They ship you a replacement, you activate it, send back your old phone 

 


Motorola provides that service also, all you have to do is select it when generating the service request.

~Scott
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