08-26-2016 08:24 AM
Mine is having the same issue and I'm actually on my second Moto Z Force. The only thing I have noticed that is different than anyone else, is that both my phone's started having the issue after i set up Moto voice. Then connecting to BT sets it off.
hmm thats strange. I had the issue and solved it with a factory reset but I never got around to setting up the moto voice I just did it though google so I cant say if that would retrigger it on my phone which im not going to try as ive been a week snap sound free
08-31-2016 10:18 AM - edited 08-31-2016 11:11 AM
hey guys ive solved the cause of this root cause of issue and it is indeed what another user alluded to.. the bluetooth causes the snap to happen yes as wel all now but I just confirmed MOTO voice is what initially triggers the issue in the first place
I had to get a replacement Force today becaus of the UI stopping error and everything with the snap was not present on this new phone until I set up the MOTO Voice phrase. when the phone went to listen for a quiet room I heard the dreaded snap and now it does it everytime the speaker activates. ( like the twitter app ect)
so I reset the phone again which was a breeze since I hadnt sent my other force back and used NFC to transfer settings.
and there was no more snap even with bluetooth
so this is also why a my factory reset solved it on my phone the first time as it undid the moto voice set up
im not sure if the new security patch fixes it but here is a solution if you have the snap. factory reset your phone then dont activate the moto voice phrase. or better yet dont even click on that part of the app as just listening for a quiet room triggered it. I didnt even take time to say my phrase once I heard the snap as I knew I had triggered the issue. using the OK Google obviously has no adverse affect its just the inhouse moto voice
06-10-2019 02:01 PM
Have you tried a hardware test from within the Moto Help app? There is a device diagnosis / hardware test section within the Help app to help test hardware functions (like the speaker). If it fails that test it might be defective. If it passes then additional troubleshooting would be the next step.