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andyz1028
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Posts: 19
Location: HK
Views: 648
Message 1 of 19

Unable to switch keyboard after upgrade to 8.0

After upgraded to 8.0, if i switch on one-button nav in Moto Actions, I can not switch keyboard from noticification, which 7.1 did. 

If i turn off one-button nav, it is able to switch in navigation bar.

 

Please fix the bug asap

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Location: PH
Views: 574
Message 2 of 19

Re: Unable to switch keyboard after upgrade to 8.0

Hi andyz1028,

 

Thank you for bringing this to our attention. We were able to duplicate and we'll escalate to the proper team. 

 

Please update your profile with current phone, carrier and serial number -- this will help us investigate. Please make sure that the options under Settings > Motorola Privacy are on as well.

 

Need help updating your profile? Click on this link.

 

Regards,
Ella
Motorola Support

andyz1028
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Posts: 19
Location: HK
Views: 549
Message 3 of 19

Re: Unable to switch keyboard after upgrade to 8.0

 

Profile updated. 

 

Confirmed Privacy setting are on. 

Would you please confirm you get my serial number?

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Location: PH
Views: 532
Message 4 of 19

Re: Unable to switch keyboard after upgrade to 8.0


andyz1028 wrote:

 

Profile updated. 

 

Confirmed Privacy setting are on. 

Would you please confirm you get my serial number?


Yes, we got it. Thank you for updating your profile. I have shared it with the Engineers for further checking. I'll send you an update once available. - Ella

andyz1028
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Posts: 19
Location: HK
Views: 513
Message 5 of 19

Re: Unable to switch keyboard after upgrade to 8.0

yes please fix it asap 

i use it everyday, so now it is super annoying...

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Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Location: PH
Views: 493
Message 6 of 19

Re: Unable to switch keyboard after upgrade to 8.0

andyz1028 wrote:

 

Profile updated. 

 

Confirmed Privacy setting are on. 

Would you please confirm you get my serial number?


We had an update from our Engineers and it should be fixed in the future update. - Ella

andyz1028
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Posts: 19
Location: HK
Views: 477
Message 7 of 19

Re: Unable to switch keyboard after upgrade to 8.0

when will it release?

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Location: PH
Views: 441
Message 8 of 19

Re: Unable to switch keyboard after upgrade to 8.0


andyz1028 wrote:

when will it release?


Well, there is no specific timing. You will receive a notification once an update available. - Ella

andyz1028
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Posts: 19
Location: HK
Views: 432
Message 9 of 19

Re: Unable to switch keyboard after upgrade to 8.0

won't it takes months? please asap..

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,928
Location: US
Views: 426
Message 10 of 19

Re: Unable to switch keyboard after upgrade to 8.0

It could be in weeks or longer.
But I was able to recreate this issue as well.
I did find a solution for the time being though.
I was able to use this app in the playstore. And now I can switch keyboards from the notification screen.
https://play.google.com/store/apps/details?id=com.appaholics.keyboardswitch
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